Office Administrator - Wardat Al Khan
(2015-01 - 2024-09)
- Managed daily office operations, ensuring smooth and efficient workflow
- Coordinated schedules, meetings, and calendars for staff and management
- Handled emails, phone calls, and client inquiries in a professional manner
- Maintained organized records and ensured all documentation was up-to-date
- Supported team productivity by improving administrative processes
Claim Assessor - Sun Life
(2011-01 - 2012-11)
- Reviewed and processed insurance claims with a high level of accuracy
- Analyzed documentation to determine coverage, eligibility, and claim validity
- Communicated with clients to obtain missing information and provide updates
- Managed a high volume of claims while consistently meeting deadlines
Customer Satisfaction Specialist - Nasser General Trading
(2008-01 - 2009-08)
- Responded to customer inquiries and resolved issues efficiently
- Delivered high-quality service, contributing to strong customer satisfaction
- Handled complaints professionally and provided effective solutions
- Managed multiple requests while maintaining organization and attention to detail
Program Coordinator - South East Ottawa Community Centre
(2002-01 - 2005-09)
- Planned and coordinated programs, events, and daily activities
- Organized schedules, resources, and logistics to ensure successful delivery
- Communicated effectively with staff, participants, and stakeholders
- Monitored program performance and implemented improvements as needed
Data Entry Clerk - South East Ottawa Community Centre
(2003-07 - 2004-12)
- Entered and updated large volumes of data with accuracy and efficiency
- Reviewed records for errors and maintained data integrity
- Organized files and managed documentation systems
- Met tight deadlines while handling repetitive tasks with precision
Youth Worker - Boys and Girls Club
(1998-02 - 2001-08)
- Supervised and supported youth in structured programs and activities
- Created a safe, inclusive, and positive environment
- Led group activities that promoted teamwork and personal development
- Built strong relationships and resolved conflicts respectfully
