Hafsa A

Detail-oriented and reliable administrative and customer service professional with over 20 years of experience across insurance, office administration, and community services. Proven ability to manage multiple priorities, communicate effectively with clients, and maintain high levels of accuracy. Known for strong organizational skills, problem-solving abilities, and a commitment to delivering excellent service.

Office Administrator - Wardat Al Khan

(2015-01 - 2024-09)

• Managed daily office operations, ensuring smooth and efficient workflow
• Coordinated schedules, meetings, and calendars for staff and management
• Handled emails, phone calls, and client inquiries in a professional manner
• Maintained organized records and ensured all documentation was up-to-date
• Supported team productivity by improving administrative processes

Claim Assessor - Sun Life

(2011-01 - 2012-11)

• Reviewed and processed insurance claims with a high level of accuracy
• Analyzed documentation to determine coverage, eligibility, and claim validity
• Communicated with clients to obtain missing information and provide updates
• Managed a high volume of claims while consistently meeting deadlines

Customer Satisfaction Specialist - Nasser General Trading

(2008-01 - 2009-08)

• Responded to customer inquiries and resolved issues efficiently
• Delivered high-quality service, contributing to strong customer satisfaction
• Handled complaints professionally and provided effective solutions
• Managed multiple requests while maintaining organization and attention to detail

Program Coordinator - South East Ottawa Community Centre

(2002-01 - 2005-09)

• Planned and coordinated programs, events, and daily activities
• Organized schedules, resources, and logistics to ensure successful delivery
• Communicated effectively with staff, participants, and stakeholders
• Monitored program performance and implemented improvements as needed

Data Entry Clerk - South East Ottawa Community Centre

(2003-07 - 2004-12)

• Entered and updated large volumes of data with accuracy and efficiency
• Reviewed records for errors and maintained data integrity
• Organized files and managed documentation systems
• Met tight deadlines while handling repetitive tasks with precision

Youth Worker - Boys and Girls Club

(1998-02 - 2001-08)

• Supervised and supported youth in structured programs and activities
• Created a safe, inclusive, and positive environment
• Led group activities that promoted teamwork and personal development
• Built strong relationships and resolved conflicts respectfully

Diploma - Enterprise Networking Specialist - Algonquin College (2001 - 2003)