Bartender/Manager/Server at One Eyed Jack Pub & Grill (2021-10 – Present)
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted team members during peak hours to ensure smooth operations.
- Trained new servers on restaurant policies and service standards.
- Developed lasting customer relationships that increased repeat visits and customer satisfaction
Front End Supervisor at Foodland (2021-03 – 2021-10)
- Supervised daily operations of front end team to ensure efficient service.
- Trained new cashiers on register systems and customer service protocols.
- Managed cash handling processes, ensuring accurate transactions and deposits.
- Counted and balanced cash tills and safe totals daily to ensure accuracy and compliance.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Front End Supervisor at Chub & Nikki's NoFrills (2017-01 – 2020-10)
- Supervised cashiers to ensure accurate cash handling and customer service.
- Trained new staff on cash register operations and store policies.
- Monitored daily cash flow and reconciled register totals at shift end.
- Prepared and verified cash deposits for armored transport.
- Provided professional, courteous service while maintaining confidentiality and procedural standards.
- Demonstrated strong organizational and time management skills while balancing supervisory, administrative, and cash handling duties.
- Experienced in using Microsoft Excel and Microsoft Word to maintain accurate records, track information, and prepare documents.
