Hailey Sargent

Bartender with experience in high-volume environments, focused on efficient service and positive guest interactions. Strong at handling payments, staying organized, and ensuring responsible alcohol service.

Bartender/Manager/Server at One Eyed Jack Pub & Grill (2021-10 – Present)

• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Assisted team members during peak hours to ensure smooth operations.
• Trained new servers on restaurant policies and service standards.
• Developed lasting customer relationships that increased repeat visits and customer satisfaction

Front End Supervisor at Foodland (2021-03 – 2021-10)

• Supervised daily operations of front end team to ensure efficient service.
• Trained new cashiers on register systems and customer service protocols.
• Managed cash handling processes, ensuring accurate transactions and deposits.
• Counted and balanced cash tills and safe totals daily to ensure accuracy and compliance.
• Managed opening and closing procedures by reconciling sales records and cash transactions with software data.

Front End Supervisor at Chub & Nikki's NoFrills (2017-01 – 2020-10)

• Supervised cashiers to ensure accurate cash handling and customer service.
• Trained new staff on cash register operations and store policies.
• Monitored daily cash flow and reconciled register totals at shift end.
• Prepared and verified cash deposits for armored transport.
• Provided professional, courteous service while maintaining confidentiality and procedural standards.
• Demonstrated strong organizational and time management skills while balancing supervisory, administrative, and cash handling duties.
• Experienced in using Microsoft Excel and Microsoft Word to maintain accurate records, track information, and prepare documents.

High School Diploma (2020)– Crestwood Secondary School