Operations Lead / Events Associate - Espana Restaurant and Avela Events and Catering - Vancouver, BC
(2026-03)
Developed standard operating procedures to improve workflow across various hospitality settings and adapted quickly to different operational environments while maintaining professional hospitality standards.
- Assisted with VIP events, corporate functions, and seasonal hospitality operations including FIFA World Cup related events.
- Trained and mentored team members on operational best practices and service techniques.
Coordinator - Four Seasons Resorts - Whistler, BC
(2025-10 - 2026-01)
Coordinated daily operational activities and guest service requests in a high-volume luxury resort environment.
- Coordinated daily operational activities and guest service requests in a high-volume luxury resort environment. Processed orders in MICROS and managed guest preferences in OPERA, ensuring personalized guest experiences through effective trace management.
- Resolved POS and service glitches quickly through clear, proactive communication.
- Ensured timely and accurate completion of administrative tasks, supporting overall operational efficiency.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server - Nobu Hotel - Toronto
(2024-10 - 2025-10)
- Oversaw reservations and VIP notes in OpenTable, ensuring accurate capture of guest preferences. Maintained high standards of cleanliness and organization. Ensure all service standards and procedures are followed, including proper presentation and handling of food and beverages.
- Managed multiple tables efficiently while maintaining high service standards during peak hours.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Responded to guest concerns promptly, ensuring satisfaction and comfort.
Guest Service Associate - DGS Events - Toronto, ON
(2024-06 - 2025-01)
- Hosted and managed 35+ high-profile corporate and social events across the GTA, enhancing guest satisfaction. Delivered polished food and beverage service at high-visibility events and television productions, including "OK Chef" with Martha Stewart and TIFF functions, ensuring exceptional guest experience for VIP attendees.
- Represented brands at industry events, fostering strong client relationships.
Sales Coordinator - Movenpick Hotel - Bangalore, India
(2023-09 - 2024-03)
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Maintained accurate records of all sales activities, including BEOs, contracts, proposals, quotes, follow-ups, and customer communications.
- Hosted prospective clients for a personalized walkthrough of banquet and hotel facilities, presenting capacities and features, coordinating customized menus with the kitchen, and strategically upselling services to build long-term client relationships and repeat business.
Server - Four Seasons Hotel & Private Residences - Bangalore, India
(2022-06 - 2023-08)
- Managed service flow in assigned section, optimizing operations and supporting team during peak periods. Upsold premium food and beverage options based on guest preferences, enhancing guest satisfaction and boosting check averages.
- Implemented feedback mechanisms to gather guest insights, driving service enhancements and satisfaction levels.
