Hala Ayoubi

Outgoing, confident retail and beauty sales professional with experience personally selling products, building customer trust, supporting promotions, and creating welcoming shopping experiences.

Current Shoppers Drug Mart Beauty

Advisor with hands-on product knowledge in beauty, fragrance, skincare, and body care, plus marketing-style product storytelling that helps customers feel excited and confident about purchases. Known for a strong, energetic personality, warm communication, and the ability to approach customers naturally, read cues, recommend add-ons, and stay positive in fast-paced retail environments.

Beauty Advisor / Sales Associate - Shoppers Drug Mart - Ottawa, ON

(2024-09)

• Drive product interest and sales by proactively greeting customers, asking effective questions, and recommending beauty, skincare, fragrance, and body care products based on needs and preferences.
• Use a strong and outgoing personality to build rapport quickly, create a comfortable shopping experience, and help customers feel confident in product choices.
• Support basket-building through add-on recommendations such as primer, setting products, fragrance layering, skin-care pairings, and promotional items.
• Apply marketing-style product storytelling by explaining product benefits, routines, trends, comparisons, and limited-time offers in a clear and engaging way.
• Maintain sales floor presentation by restocking, merchandising, recovering products, and keeping the beauty area clean, organized, and ready to shop.
• Assist with transactions, customer questions, returns, and loyalty/rewards conversations while staying professional and positive during busy shifts.

Beauty Studio Associate / Makeup & Skincare Support - The Beauty Studio - Ottawa, ON

(2023-07 - 2024-08)

• Provided customer-focused beauty support through makeup application, shade matching, skincare guidance, and personalized product recommendations.
• Built trust by listening to client goals, explaining product choices clearly, and recommending complete routines aligned with style, comfort, and budget.
• Promoted trending products and supported a welcoming, inclusive service experience during client appointments and promotional moments.

Sales Associate - Winners - Ottawa, ON

(2022-07 - 2023-08)

• Delivered helpful customer service in a high-traffic retail setting while supporting fitting-room flow, merchandising, stock recovery, and floor organization.
• Assisted diverse customers respectfully and efficiently, strengthening communication, patience, and multitasking skills.

Tutor - Arabic, English & Science - Private / Community Tutoring

• Tutored students in Arabic, English, and science, adapting explanations to different learning styles and building confidence through supportive communication.

Cleaner / Home Service Support - Lilac Home Repairs

• Supported professional cleaning and home-service tasks with attention to detail, reliability, time management, and respect for client spaces.

Certificate - Beauty Program - GLOW Beauty College

B.A. - Law - Carleton University

High School Diploma