Customer Service manager
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I'm motivated, result oriented person, responsible and punctual.
From September 2016 to February 2022
Property Manager - Self employed, Kyiv, Ukraine
Was the owner of the commercial property in Ukraine
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Monitored timely receipt and reconciliation of rent collections
Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
From June 2007 to July 2016
Head of Customer Service in Corporate Department in Raiffeisen Bank Aval, Kyiv, Ukraine
Supervised seven employees of my department and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Verified the documentation for the transfer of funds abroad and supporting documents for the crediting
Provided customers with the necessary information, problem solving and daily support
Organised the process of buying and selling foreign currencies of the biggest corporate Customers of the bank
Resolved customer complaints while prioritising customer satisfaction and loyalty.
I graduated Kyiv National University of Trade and Economics, Master Degree of Foreign Trade. 4.0 GPA
