Hari Jeba

Project Coordination and Operations professional with 3+ years of experience supporting cross-functional teams through project coordination, stakeholder communication, scheduling, documentation, issue tracking, reporting, and service delivery. ITIL Foundation Certified with a Bachelor of Science (Hons) in Software Engineering and currently pursuing PMP certification.

Team Member - Tim Hortons

(2026-06 - 2026-07)

• Delivered customer service improving order accuracy through consistent adherence to high-volume service standards and company procedures.
• Processed cash and card payments reducing transaction errors through precise POS handling and compliance with payment workflows.
• Resolved customer inquiries improving service outcomes through prompt troubleshooting, escalation, and clear communication.
• Maintained operational readiness improving shift efficiency through restocking, order preparation accuracy, and food safety compliance.

Service Desk Analyst - IFS R&D International

(2023-07 - 2026-03)

• Coordinated high volumes of service requests meeting SLAs through effective prioritization, queue management, and timely customer communication.
• Managed incidents and case updates improving stakeholder visibility through issue tracking, progress reporting, and escalation coordination.
• Maintained documentation improving operational efficiency through accurate case records, knowledge articles, and standardized updates.
• Supported change and release activities improving deployment readiness through release support, system upgrade coordination, and operational planning.

Associate Product Analyst - Kinder M8 Childcare Software

(2022-10 - 2023-07)

• Coordinated product enhancements improving delivery timelines through alignment between customers, developers, and management on priorities and scope.
• Managed Jira tickets improving issue resolution speed through continuous tracking, triage, and follow-up on blockers.
• Conducted UAT testing improving release quality through structured validation, defect reporting, and release coordination support.
• Gathered business requirements improving product functionality through stakeholder collaboration and clear documentation of needs and outcomes.

Associate Quality Assurance Engineer - Kinder M8 Childcare Software

(2022-03 - 2022-10)

• Executed functional testing improving software quality through detailed validation of features against requirements and expected behavior.
• Documented defects improving fix turnaround through clear reproduction steps, evidence capture, and timely reporting to developers.
• Supported release coordination improving deployment readiness through testing documentation, verification cycles, and process compliance checks.
• Collaborated with developers improving pre-release stability through retesting fixes and confirming defect closures before production releases.

Bachelor of Science (Hons) - Software Engineering - Cardiff Metropolitan University