Harley Bishop

I am seeking an opportunity where I can leverage my diverse professional experience, lived perspective, and specialized training to lead and deliver high-quality, trauma-informed, and person-centered services. My goal is to empower individuals through compassionate, evidence-informed care while promoting choice, resilience, recovery, reintegration, and dignity. I am passionate about building meaningful connections, supporting teams, and creating programs that foster lasting positive change.

Emergency Medical Dispatcher (2026-01 – Present)

• Responded to emergency and non-emergency calls in a fast-paced, high-pressure environment.
• Worked independently and collaboratively with paramedics and partner agencies to coordinate emergency response.
• Prioritized incidents, multitasked effectively, and maintained accurate documentation while providing calm, professional communication.

Intensive Case Manager (2024-09 – 2025-12)

Supported reintegration and service access for individuals in custody by advocating for health, education, and social programming. Applied trauma-informed care and de-escalation techniques to promote safety, dignity, and equitable treatment within institutional settings.

• Deliver client-centered outreach, crisis intervention, and care planning for individuals facing complex challenges (mental health, addiction, housing).
• Collaborate within an interdisciplinary team to connect clients with health, social, and housing supports using a harm reduction approach.

Correctional Officer (2017-10 – 2024-08)

• Supported reintegration and service access for individuals in custody by advocating for health, education, and social programming.
• Applied trauma-informed care and de-escalation techniques to promote safety, dignity, and equitable treatment within institutional settings.

SOCIOLOGY – BROCK UNIVERSITY (2008-09 – 2013-04)

POLICE FOUNDATIONS – NIAGARA COLLEGE (2007-09 – 2009-04)