Harman Bhangu

Experienced in customer service, sales, and client support. Detail-oriented, effective at managing time, and collaborative as a team player. Expertly operated POS systems to process customer transactions quickly and accurately, demonstrating strong familiarity with sales procedures, payment methods, and system functionalities.

Proven ability to build relationships, handle objections, work in fast-paced environments and deliver high-quality customer experiences. Skilled in communication, empathy, problem-solving, and cross-selling. Excel at Microsoft Office.

Effective communicator, both verbally and in writing.

COLLECTION OFFICER - COMMERCIAL CREDIT ADJUSTERS - Winnipeg, MB

(2026-01 - 2026-06)

• Contacted clients via phone, email, and written communication to negotiate payment arrangements and resolve outstanding balances.
• Assessed customer financial situations to recommend suitable repayment plans and settlement options.
• Maintained accurate records of collection activities, payment histories, and account notes in internal systems.
• Followed provincial and federal collection laws to ensure ethical and legal collect practices.
• Exceeded monthly collection targets while maintaining high customer service standards.
• Reduced delinquency by applying effective negotiation and problem-solving skills

CUSTOMER SERVICE DESK ASSOCIATE - WALMART - Winnipeg, MB

(2025-05 - 2025-08)

• Assist customers with information, refunds, exchanges according to the company policies.
• Maintained precise records by completing defect slips in compliance with company standards.
• All damaged merchandise should be sent to claims for processing.
• Returned merchandise should be verified before being returned to the sales floor.
• Strong written and oral communication skills.
• Consistently ready to respond to customer inquiries with professionalism and efficiency.

CASHIER - PIZZA PIZZA LTD. - Scarborough, ON

(2023-10 - 2025-04)

• Greeting customers in a friendly and welcoming manner.
• Answering customer questions about the menu, specials, and ordering process.
• Assisting customers with placing orders, including making suggestions or clarifying options.
• Accepting various payment methods (cash, credit cards, debit cards).
• Efficiently manage multiple tasks and responsibilities with minimal supervision.

IELTS TRAINER - INDEPENDENT - India

(2022-11 - 2023-03)

• Teaching IELTS including spoken English to the students.
• Provided one-on-one feedback and tracked student progress.
• Maintained discipline and handled administrative tasks.

VOLUNTEER - ART OF LIVING FOUNDATION - India

(2016-08 - 2017-08)

• Assisted with organising programs and workshops.
• Supported content development and student engagement activities.

Preparatory Courses - Chartered Professional Accountant - CPA WESTERN SCHOOL OF BUSINESS (CPAWSB) (2026-04)

Fundamentals - Insurance - INSURANCE BROKERS ASSOCIATION OF MANITOBA (2026-04 - 2026-04)

Post Graduate Diploma - Human Resources Management - NIAGARA COLLEGE CANADA AT TORONTO SCHOOL OF MANAGEMENT (2023-05 - 2024-03)

Bachelor of Education - Education - PUNJABI UNIVERSITY (2019-06 - 2021-05)

Master of Commerce - Commerce - PUNJABI UNIVERSITY (2017-06 - 2019-05)

Bachelor of Commerce - Commerce - PUNJABI UNIVERSITY (2014-06 - 2017-05)