Harman Sidhu

Dedicated and professional customer service and office administration specialist with experience in front desk operations, customer support, administrative coordination, hospitality, and technical support. Strong ability to communicate with customers from diverse backgrounds, manage multiple priorities, resolve concerns, maintain accurate records, and provide courteous service in fast-paced environments. Seeking an Airport Customer Service / Passenger Service opportunity where strong communication, organization, problem-solving, and front-line service skills can contribute to an excellent passenger experience.

Technical Support Representative - Nordia

(2025-06 - 2026-06)

• Provided professional customer support by phone and other service channels, identifying customer needs and resolving technical and account-related concerns.
• Explained procedures and solutions clearly to customers with different levels of technical knowledge while maintaining a calm and courteous approach.
• Documented customer interactions accurately, followed established procedures, and escalated complex issues when required.
• Managed multiple tasks in a high-volume environment while meeting service, quality, and productivity expectations.

Customer Service Representative - Sherway Group

(2024-04 - 2025-05)

• Delivered friendly and professional service to customers, responded to inquiries, and assisted with day-to-day customer needs.
• Handled customer concerns and requests efficiently while maintaining a positive and welcoming experience.
• Processed information accurately, maintained records, and supported smooth daily operations.
• Worked collaboratively with team members and adapted quickly to changing priorities in a busy environment.

Administrative Officer / Front Desk Receptionist - RNR Immigration

(2022-02 - 2024-01)

• Managed front desk and reception operations, greeted visitors, answered telephone calls, and directed inquiries appropriately.
• Provided administrative support including data entry, document preparation, filing, scanning, photocopying, and maintaining organized records.
• Scheduled appointments, coordinated client communications, and followed up on outstanding documentation and requests.
• Handled confidential information professionally and maintained a high standard of accuracy and customer service.
• Assisted with daily office coordination and ensured visitors and clients received timely and courteous assistance.

Night Auditor / Front Desk Agent - Country Inn & Suites

(2021-03 - 2024-01)

• Provided front desk service to guests, completed check-in and check-out procedures, and responded to guest inquiries.
• Handled reservations, payments, guest requests, and routine administrative duties with accuracy and professionalism.
• Resolved guest concerns promptly and escalated issues when appropriate while maintaining a welcoming service environment.
• Completed night audit procedures, maintained records, balanced transactions, and prepared reports according to hotel procedures.
• Worked independently during overnight shifts while maintaining safety, service quality, and attention to detail.

Diploma - Mobile Application Development - Loyalist College (2017 - 2019) Canada

Master of Computer Applications - Computer Applications - LGC (2015 - 2017) Ludhiana, India

Bachelor of Computer Applications - Computer Applications - Khalsa College (2012 - 2015) India