Jael Mapoko

Daily coordination of teams Rigorous application of internal policies, compliance standards, and established procedures Training and mentoring of new employees

Assistant Manager - Tim Hortons - Ottawa, Ontario

(2022-10)

• Daily coordination of teams
• Rigorous application of internal policies, compliance standards, and established procedures
• Training and mentoring of new employees
• Professional customer service
• Management of conflict situations with professionalism and diplomacy
• Development of strong communication, leadership, and teamwork skills

Intern - Cabinet juridique Virtuel La Cité - Ottawa, Ontario

(2026-02 - 2026-04)

• Preparation, formatting, and revision of administrative legal documents
• Management and filing of confidential digital records
• Professional communication with clients by email and phone
• Strict adherence to confidentiality rules and deadlines

Intern - Office de Gestion du Fret Multimodal (OGEFREM) - Matadi, République démocratique du Congo

(2020-09 - 2020-11)

• Drafting of administrative documents related to import/export
• Processing of invoices, purchase orders, and other financial documents
• Preparation and verification of client and supplier invoices
• Tracking of incoming and outgoing correspondence
• Filing and archiving of documents (physical and digital)
• Compliance with procedures and deadlines

College Diploma - Legal Assistant - Collège La Cité (2024-09 - 2026-04)

Bachelor's Degree - Business Administration - École pluridisciplinaire internationale (2017-09 - 2020-06)