Jael Mapoko
Legal Assistant | Administration and Customer Service
Talent
Ottawa, ON, CanadaMember since May 5, 2026
Administrative management and file organizationPriority managementCustomer serviceCommunicationOrganizationAutonomyDiscretionTeamworkDigital document management
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Administrative management and file organizationPriority managementCustomer serviceCommunicationOrganization
About
Daily coordination of teams Rigorous application of internal policies, compliance standards, and established procedures Training and mentoring of new employees
Experience
Assistant Manager - Tim Hortons - Ottawa, Ontario
(2022-10)
- Daily coordination of teams
- Rigorous application of internal policies, compliance standards, and established procedures
- Training and mentoring of new employees
- Professional customer service
- Management of conflict situations with professionalism and diplomacy
- Development of strong communication, leadership, and teamwork skills
Intern - Cabinet juridique Virtuel La Cité - Ottawa, Ontario
(2026-02 - 2026-04)
- Preparation, formatting, and revision of administrative legal documents
- Management and filing of confidential digital records
- Professional communication with clients by email and phone
- Strict adherence to confidentiality rules and deadlines
Intern - Office de Gestion du Fret Multimodal (OGEFREM) - Matadi, République démocratique du Congo
(2020-09 - 2020-11)
- Drafting of administrative documents related to import/export
- Processing of invoices, purchase orders, and other financial documents
- Preparation and verification of client and supplier invoices
- Tracking of incoming and outgoing correspondence
- Filing and archiving of documents (physical and digital)
- Compliance with procedures and deadlines
Education
College Diploma - Legal Assistant - Collège La Cité (2024-09 - 2026-04)
Bachelor's Degree - Business Administration - École pluridisciplinaire internationale (2017-09 - 2020-06)
Skills
Legal AssistantAdministration and Customer Service
