Harsimranjit Singh

IT Support professional with hands-on experience in incident response, real-time monitoring, and technical troubleshooting — from coordinating security operations and escalations on-site to resolving technical issues and supporting deployments in development environments. Backed by coursework and lab experience in Windows Server, Active Directory, file server administration, and Microsoft 365 administration. Comfortable staying calm under pressure, documenting issues and procedures clearly, and coordinating with team members and end users to resolve problems efficiently.

Looking to bring strong troubleshooting, communication, and incident-handling skills to an IT Support / Helpdesk role.

Mall Security Officer - Saint Laurent Mall - Ottawa, ON

(2025-09)

• Serve as first point of contact for incidents on-site, monitoring CCTV systems and access control points (doors, alarms) to identify and respond to safety and security issues in real time.
• Document and report incidents accurately following established procedures, maintaining clear records to support review and escalation.
• Coordinate incident response using structured radio communication (10-codes) with team members, mall staff, and emergency services (police, EMS), ensuring fast and accurate handoffs.
• Provide immediate medical assistance and help stabilize situations until EMS arrival, staying calm and effective under pressure.
• Deliver customer service to the public in a high-traffic environment, resolving concerns and directing people to the right resources.

Full Stack Developer – Academic Client Project - CY Ventures (She Can Do I.T)

(2024-09 - 2024-12)

• Built a responsive and interactive landing page for charitable organizations using React with TypeScript, implementing modern styling with CSS-in-JS.
• Architected and deployed a microservice-based REST API using Node.js and Express with containerized deployment via Docker, following Agile sprint methodology.
• Developed JWT-based authentication and role-based access control (RBAC), using MongoDB clustering for efficient data management.
• Reduced bugs and unexpected errors by performing API mock testing using Postman and UI testing with Jest to ensure smooth user interactions.
• Deployed the frontend on Vercel and the backend on Render, enabling reliable production hosting.
• Implemented a CI/CD pipeline using GitHub Actions to manage team collaboration, reduce merge conflicts, automate testing, and streamline deployments.

Computer Programming Diploma - Computer Programming - Algonquin College (2023-05 - 2025-01)