Andrew Pham

Have been in the industry for over 9 years from corporate to individual owner. Versatile in many ways from casual dining to fine dining. Love being able to build rapport with guest, creating unique experiences, and providing a high level of service and meet/beat their expectations. Continuous growth personally and professionally is something that I strive for.

Bartender/Server

Brix & Mortar, Vancouver, BC June 2022 – Present

• Created handcrafted cocktails for seasonal changes on the drink menu
• Provided a welcoming and friendly environment by catering to each guest needs and going above and beyond at every opportunity
• Created weekly feature cocktails with bartenders and involved service team to strategize menu pairings to increase overall check average

Local Public Eatery, Vancouver, BC March 2021 – May 2022

• Provided a positive guest experience by anticipating guest needs, establishing a rapport, catering to all guest requests
• Developed a strong knowledge of the food and drink menu in order to recommend items that suited the guest’s preference
• Assisted with floor operations by monitoring drink execution, service audits, vibe of restaurant, and meeting labour target

Cactus Club Cafe, Saskatoon, SK

• Conducted service orientations and trained new servers on building rapport with guests, consistency of high-level service, and extensive product knowledge 
• Prepared bi-weekly meetings with floor leaders to go over department focuses, objectives with sales and labour, and areas of opportunities within the business
• Planned weekly private tasting events by inviting local businesses and organizations in the downtown area to help build a stronger relationship with the community 

High School Diploma August 2008

Penticton Secondary School, Penticton, B.C.