Heavenlight Augustino

Promoted tailored service solutions, achieving high conversion and retention rates Built strong client relationships through effective communication and problem solving, increasing customer satisfaction Consistently exceeded weekly performance targets in fast-paced environments.

Sales Representative - Legacy Marketing - Edmonton, AB

(2025-04 - 2025-08)

• Promoted tailored service solutions, achieving high conversion and retention rates
• Built strong client relationships through effective communication and problem solving, increasing customer satisfaction
• Consistently exceeded weekly performance targets in fast-paced environments.

Human Resources Assistant (intern) - Silent Ocean - Dar es Salaam, Tanzania

(2024-05 - 2024-09)

• Supported recruitment, onboarding, and employee documentation processes
• Managed HR records and employee files for efficient access
• Coordinated staff welfare activities including loans and health insurance
• Handled internal communications and administrative tasks

Sales Associate - Mountain Warehouse - Thunder Bay, ON

(2023-11 - 2024-04)

• Delivered high-quality customer service and resolved inquiries efficiently
• Managed inventory and implemented merchandising strategies to increase sales.
• Processed high volume transactions, accurately using POS systems

Sales Assistant (intern) - CRDB Bank plc - Dar es Salaam, Tanzania

(2022-07 - 2023-01)

• Opened 50+ client accounts while maintaining a 95% satisfaction rate
• Processed TISS and SWIFT transactions with 100% accuracy
• Assisted with loan applications and client financial education
• Collaborated with team members to improve service delivery

Assistant Sales Manager - Silwani Spare Parts - Dar es Salaam, Tanzania

(2020-05 - 2022-05)

• Supervised and trained sales staff, improving team productivity
• Reduced procurement costs by 12% through supplier negotiations
• Improved delivery timelines by 20% via logistics optimization
• Increased customer engagement by 10% through market research
• Implemented inventory systems reducing excess stock by 15%

MA - Economics - Lakehead University (2023 - 2025)

BA - Economics and statistics - University of Dar es Salaam (2020 - 2023)