Heena Dhingra

I am an experienced and detail-oriented Dispatcher with a strong background in coordinating transportation logistics and managing day-to-day operations. I specialize in assigning routes, communicating with drivers, and ensuring on-time delivery of freight while maintaining compliance with safety and regulatory standards. I’m skilled in using dispatch software, solving problems under pressure, and keeping operations running smoothly through clear communication and effective planning.

As a Dispatcher at KAG, I was responsible for maximizing load efficiency and ensuring timely, safe deliveries across our transportation network. I manage daily dispatch operations, coordinate with drivers, and maintain strong relationships with both customers and internal teams to ensure smooth execution of logistics.

My core responsibilities included

Assigning and dispatching loads to drivers based on availability, location, and HOS (Hours of Service) compliance.

Monitoring driver progress, providing route updates, and troubleshooting delays to maintain on-time delivery performance.

Serving as the primary point of contact for drivers and customers, ensuring clear communication and excellent service.

Ensuring all drivers operate within safety guidelines and company policies, including HOS, load securement, and regulatory compliance.

Certificate of Dispatch and freight Brokerage.

Bachelors in Accounting from Humber college, ON