Cindy Jones

Dynamic Dispatcher with over 19 years of experience in logistics and transportation management. Proven track record in leading teams to ensure on-time deliveries, optimize route efficiency, and manage complex shipments. Skilled in utilizing tools like TruckMate, PeopleNet, and TK Tracking to enhance delivery accuracy and minimize service disruptions.

Successfully spearheaded a team of dispatchers at Coastal Pacific Xpress, addressing challenges effectively to streamline operations. Committed to delivering outstanding service and can significantly contribute to improving logistics management.

LEAD TRANSPORTATION CSR/DISPATCHER at Coastal Pacific Xpress/Versacold/Lineage Logistics (2006-07 – 2025-11)

• Spearheaded a team of three dispatchers, ensuring on-time deliveries for a fleet of over 20 trucks while enhancing route efficiency.
• Managed TL, LTL, and container shipments, ensuring accurate outbound LTL billing through TruckMate.
• Coordinated vehicle maintenance and vendor repairs, minimizing fleet downtime and mitigating service disruptions.
• Tracked deliveries utilizing PeopleNet and TK Tracking, addressing OS&D issues to improve delivery accuracy.

EQUIPMENT SCHEDULING SUPERVISOR at IKON Office Solutions (1996-01 – 1999-01)

• Supervised a team of three schedulers, optimizing scheduling processes for equipment moves and deliveries.
• Scheduled pickups and deliveries of copier equipment for customers to ensure timely service.
• Communicated with contracted logistics dispatchers and drivers regarding delivery coordination.
• Arranged for field service support technicians to initiate maintenance checks and dismantling of specialized technical equipment.
• Recorded and maintained accurate data related to deliveries, pickups, and signed packing slips.

LEASING AND BILLING COORDINATOR at IKON Office Solutions (2002-01 – 2006-01)

• Conducted customer credit checks using D&B and Equifax to ensure financial reliability.
• Maintained the 'rental pool' equipment, overseeing its availability and condition.
• Processed billing agreements for the sales department, ensuring accuracy in invoicing and crediting.

CALL CENTRE DISPATCH TEAM LEADER at IKON Office Solutions (2006-01 – 2006-01)

• Trained and led a staff of 17 dispatchers, fostering a collaborative and efficient team environment.
• Managed the dispatching of technicians across Canada, ensuring coverage and timely response.
• Established work schedules and procedures to ensure seamless department operations.
• Effectively communicated with customers and staff to enhance service delivery.
• Utilized statistical reports to inform scheduling and operational improvements.