Contact Center Representative II - Everyday Banking | TDBANK
(2024-07)
- Resolved customer issues with an 85% first-call resolution rate, ensuring a positive experience while maintaining high service standards.
- Used internal systems to effectively address complex customer issues, contributing to a 20% reduction in call handling time
- Assist clients with everyday banking inquiries, providing accurate information on products and services, including account management, transactions, and credit card support.
- Resolve customer issues efficiently by navigating internal systems, ensuring a positive customer experience while maintaining high service standards.
- Utilize problem-solving skills to address complex customer concerns, aiming to enhance customer satisfaction and loyalty.
- Demonstrate a strong understanding of financial regulations and policies, ensuring compliance in all client interactions.
- Meet or exceed performance metrics, including response time, call quality, and customer satisfaction scores.
- Contribute to a collaborative team environment, sharing insights and best practices to improve overall service quality
Supervisor - Pizza Pizza - Toronto, ON
(2023-03 - 2024-05)
- Delegated tasks to team members based on individual strengths, enhancing team productivity and efficiency.
- Answered customer questions and made product recommendations, improving customer satisfaction, and increasing sales by 10%.
- Tracked inventory using company systems, accurately noting item shortages, and ensuring timely product orders, reducing stockouts.
- Conducted regular employee evaluations and documented progress, leading to a 15% improvement in team performance.
- Trained new employees on company policies, procedures, and work ethics, reducing onboarding time by 20%.
- Conducted disciplinary actions as per company policy, maintaining a positive and disciplined work environment.
Baker - Loblaws - Toronto, ON
(2023-08)
- Efficiently produced over 200 bakery items daily by adhering strictly to quality standards and approved recipes.
- Managed inventory effectively, achieving a 15% reduction in material waste through meticulous tracking and optimization using SAP, resulting in cost savings.
- Ordered supplies strategically by analyzing usage patterns and negotiating with suppliers, consistently staying 10% under budget.
- Enhanced customer experience by assisting over 50 customers daily with product selection and detailed ingredient information, leading to positive feedback and repeat business.
Floral Clerk - Loblaws - Toronto, ON
(2021-10 - 2023-08)
- Communicated clearly and effectively with customers to determine type of arrangement desired, ensuring customized and timely floral arrangements.
- Processed sales transactions via cash register and telephone orders efficiently, reducing checkout time and increasing customer satisfaction.
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service, achieving a 95% customer satisfaction rating.
- Remained calm and professional in stressful circumstances, effectively diffusing tense situations and maintaining a positive store environment.
Recruiter and Human Resource Admin - Anant Group of India
(2020-09 - 2021-07)
- Evaluated source of hire metrics and implemented improved strategies for sourcing candidates through social media, career websites, and job boards, reducing hiring period by 5 days within 2 months.
- Improved hiring quality by developing detailed employment position descriptions, requirements, and qualifications, resulting in a higher caliber of hires.
- Distinguished as one of the top-grossing recruiters by consistently meeting and exceeding hiring targets and maintaining strong client relationships.
- Managed full-cycle human resource operational activities, including recruitment, onboarding, and employee development, to maximize HR employee performance and satisfaction.
- Supported top talent identification processes by conducting thorough candidate interviews and efficiently managing onboarding, orientation, and benefits processes, resulting in high retention rates.
- Directed HR programs, policies, and processes, including training and development initiatives, to improve operational efficiency and employee performance.
Human Resource Intern - Anant Group of India
(2019-02 - 2020-08)
- Organized and efficiently stored employment forms and information, ensuring easy access and compliance with record-keeping standards.
- Assisted in recruitment by posting job openings, screening resumes, and scheduling interviews, contributing to a streamlined hiring process and reduced time-to-fill.
- Assisted with new hire orientation preparation, scheduling, and administration, enhancing the onboarding experience for new employees.
- Designed and distributed internal employee communications via web and print, ensuring clear and effective communication across the organization.
- Posted and updated job ads on job boards and social networks, increasing the visibility of job openings and attracting a larger pool of candidates.
- Corresponded with applicants to coordinate and schedule interviews with hiring managers, ensuring a smooth and efficient interview process.
- Analyzed employment-related data and prepared reports, providing valuable insights to support HR decision-making and strategy development.
