Heli Bagadia

Talent recruitment and acquisition professional with extensive experience developing and executing recruiting plans within both agency and in-house settings. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with a passion for building and retaining highly effective teams.

Contact Center Representative II - Everyday Banking | TDBANK

(2024-07)

• Resolved customer issues with an 85% first-call resolution rate, ensuring a positive experience while maintaining high service standards.
• Used internal systems to effectively address complex customer issues, contributing to a 20% reduction in call handling time
• Assist clients with everyday banking inquiries, providing accurate information on products and services, including account management, transactions, and credit card support.
• Resolve customer issues efficiently by navigating internal systems, ensuring a positive customer experience while maintaining high service standards.
• Utilize problem-solving skills to address complex customer concerns, aiming to enhance customer satisfaction and loyalty.
• Demonstrate a strong understanding of financial regulations and policies, ensuring compliance in all client interactions.
• Meet or exceed performance metrics, including response time, call quality, and customer satisfaction scores.
• Contribute to a collaborative team environment, sharing insights and best practices to improve overall service quality

Supervisor - Pizza Pizza - Toronto, ON

(2023-03 - 2024-05)

• Delegated tasks to team members based on individual strengths, enhancing team productivity and efficiency.
• Answered customer questions and made product recommendations, improving customer satisfaction, and increasing sales by 10%.
• Tracked inventory using company systems, accurately noting item shortages, and ensuring timely product orders, reducing stockouts.
• Conducted regular employee evaluations and documented progress, leading to a 15% improvement in team performance.
• Trained new employees on company policies, procedures, and work ethics, reducing onboarding time by 20%.
• Conducted disciplinary actions as per company policy, maintaining a positive and disciplined work environment.

Baker - Loblaws - Toronto, ON

(2023-08)

• Efficiently produced over 200 bakery items daily by adhering strictly to quality standards and approved recipes.
• Managed inventory effectively, achieving a 15% reduction in material waste through meticulous tracking and optimization using SAP, resulting in cost savings.
• Ordered supplies strategically by analyzing usage patterns and negotiating with suppliers, consistently staying 10% under budget.
• Enhanced customer experience by assisting over 50 customers daily with product selection and detailed ingredient information, leading to positive feedback and repeat business.

Floral Clerk - Loblaws - Toronto, ON

(2021-10 - 2023-08)

• Communicated clearly and effectively with customers to determine type of arrangement desired, ensuring customized and timely floral arrangements.
• Processed sales transactions via cash register and telephone orders efficiently, reducing checkout time and increasing customer satisfaction.
• Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service, achieving a 95% customer satisfaction rating.
• Remained calm and professional in stressful circumstances, effectively diffusing tense situations and maintaining a positive store environment.

Recruiter and Human Resource Admin - Anant Group of India

(2020-09 - 2021-07)

• Evaluated source of hire metrics and implemented improved strategies for sourcing candidates through social media, career websites, and job boards, reducing hiring period by 5 days within 2 months.
• Improved hiring quality by developing detailed employment position descriptions, requirements, and qualifications, resulting in a higher caliber of hires.
• Distinguished as one of the top-grossing recruiters by consistently meeting and exceeding hiring targets and maintaining strong client relationships.
• Managed full-cycle human resource operational activities, including recruitment, onboarding, and employee development, to maximize HR employee performance and satisfaction.
• Supported top talent identification processes by conducting thorough candidate interviews and efficiently managing onboarding, orientation, and benefits processes, resulting in high retention rates.
• Directed HR programs, policies, and processes, including training and development initiatives, to improve operational efficiency and employee performance.

Human Resource Intern - Anant Group of India

(2019-02 - 2020-08)

• Organized and efficiently stored employment forms and information, ensuring easy access and compliance with record-keeping standards.
• Assisted in recruitment by posting job openings, screening resumes, and scheduling interviews, contributing to a streamlined hiring process and reduced time-to-fill.
• Assisted with new hire orientation preparation, scheduling, and administration, enhancing the onboarding experience for new employees.
• Designed and distributed internal employee communications via web and print, ensuring clear and effective communication across the organization.
• Posted and updated job ads on job boards and social networks, increasing the visibility of job openings and attracting a larger pool of candidates.
• Corresponded with applicants to coordinate and schedule interviews with hiring managers, ensuring a smooth and efficient interview process.
• Analyzed employment-related data and prepared reports, providing valuable insights to support HR decision-making and strategy development.

Post-Degree Certificate - Business Administration - York University (2022-12)

Post-Degree Certificate - Human Resource Management - York University (2022-02)

Bachelor of Arts - Human Resource Development - Veer Narmad South Gujarat University (2020-09)