Sr. Contact Center Consultant
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A senior level Contact Center professional with 17+ years of experience providing Contact Center consulting services on a project basis to companies across North America. Skilled in both the technical and business aspects of Contact Center deployment and operations, with a high competency core skill set in Cisco Unified Contact Center Enterprise (UCCE) and supporting software. Involved in sales engineering, team management, design, development, deployment, testing, 3rd level support and customer experience (CX) engagements. Experience in Agile team management, program level project and testing Management, transition management, and incident management of highly complex contact center technology conversion projects.
17+ years of experience
