Prashant Patel

Dedicated and customer-focused Contact Center Representative with over 3 years of experience delivering exceptional customer service in high-volume call center environments. Skilled in handling inbound and outbound calls, troubleshooting customer concerns, resolving technical and service-related issues, and maintaining accurate electronic documentation. Proficient in CRM systems, Microsoft Office, and multitasking across multiple applications while consistently meeting performance and customer satisfaction goals.

Warehouse Associate - Amazon Inc. Canada

(2024-07 - 2026-05)

• Picked, packed, and shipped customer orders accurately.
• Operated handheld scanners and warehouse systems to track inventory and ensure order accuracy.
• Received, sorted, and stowed incoming shipments while maintaining organized storage areas.
• Performed quality checks and reported damaged or missing items to maintain standards.
• Met daily productivity targets while following safety procedures and company policies.

Customer Service Representative - System Ceramics India Pvt. Ltd.

(2018-02 - 2024-04)

• Responded to customer inquiries via phone, email, and live chat.
• Assisted customers with account updates, product information, and order status.
• Resolved customer complaints while ensuring a positive customer experience.
• Processed customer requests accurately and efficiently.
• Maintained detailed records of customer interactions in CRM software.
• Collaborated with internal departments to resolve customer issues.
• Educated customers about products, policies, and available services.
• Assisted new team members during onboarding and training.
• Maintained confidentiality of customer information.
• Achieved daily productivity and quality goals.

Customer Care Representative - Vodafone Idea Telecome.

(2014-06 - 2018-01)

• Handled 70–100 inbound customer calls daily while maintaining exceptional service quality.
• Provided first-level technical and customer support for products and services.
• Troubleshoot customer issues by identifying root causes and guided customers through step-by-step solutions.
• Resolved billing, account, login, and product-related inquiries efficiently.
• Documented customer interactions accurately using CRM and electronic ticketing systems.
• Escalated unresolved technical issues to Level 2 support while maintaining ownership of customer cases.
• Scheduled service appointments and coordinated follow-up with internal support teams.
• Navigated multiple software applications simultaneously while assisting customers.
• Verified customer information and updated account records with accuracy.
• Met daily performance metrics including average handle time, first-call resolution, and customer satisfaction.
• Followed company policies, security procedures, and quality assurance standards.
• Built positive customer relationships through empathy, professionalism, and effective communication.

Bachelor of Business Administration (WES Accredited) - Business Administration - Gujarat University, India (2005-04 - 2008-06)