Herve Nchang Sanda
Payment Operations Expert |Team Leader |
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About
Detail-oriented Finance professional with over 6 years of experience in Global Cash & Payment Operations, including supervisory roles. Proven track record in leadership, process optimization, and risk mitigation. Seeking to leverage these skills to contribute to a dynamic team. Bilingual in English and French.
Experience
VP Finance, Enactus Humber (January 2024 - Present)
- Managed organization’s finances, including budgeting, expense tracking, and financial reporting, leading to a 15% reduction in operating expenses.
- Provided financial guidance and support to the board of directors, ensuring financial accountability and transparency.
- Developed strategies to increase fundraising and optimize resource allocation, contributing to the organization's mission.
Senior Payment Administrator, Caceis (RBC Investor & treasury services) (April 2019 - Nov 2023)
- Spearheaded initiatives to optimize payment processes through streamlined procedures, resulting in a 20% reduction in processing time.
- Managed a team of 8 payment specialists, mentoring and achieving a 15% improvement in error resolution. • Orchestrated strict adherence to regulatory standards, resulting in a 100% compliance with federal and state financial regulations.
- Implemented advanced payment processing technology, enhancing efficiency and accuracy by 25%. • Increased client satisfaction by prioritizing high-value clients, resulting in a 30% increase in client retention.
- Managed reconciliation of cash breaks within clients' accounts, achieving a 100% resolution rate.
Payment Administrator, Caceis (RBC Investor & treasury services) (Sept 2017 - March 2019)
- Trained 6 payment specialists to meet performance targets and foster a collaborative work environment, resulting in a 30% increase in productivity.
- Introduced automated payment systems, reducing processing time by 25%.
- Developed and implemented robust fraud detection strategies to mitigate risk through Call back and fraud prevention training, reducing fraudulent activities by 35%.
- Maintained 100% compliance with financial regulations and internal policies by conducting regular audits and assessments, mitigating risks, and ensuring a secure payment environment.
Education
Graduate Certificate in Business Management - Entrepreneurial Enterprise (2024) Humber College, Toronto, ON
Master of Science in Finance (2017) Staffordshire University, Stoke-on-Trent, London Bachelor In Banking & Finance (2015) Staffordshire University, Stoke-on-Trent, London
