Sherysse Gardner

Senior… or Engineers… summary.

Team Leader - Saje Natural Wellness

(2024-01)

Retail Leadership & Guest Experience

• Led daily operations in a fast-paced environment, balancing client needs, team coordination, and real-time workflow adjustments.
• Coached team members on translating product knowledge into clear, user-focused guidance, improving consistency in customer interactions.
• Anticipate and resolve operational challenges, strengthening team communication and adapting to dynamic demands.
• Proactively identified and improved workflow inefficiencies, enhancing team communication and operational flow.

Implementation Specialist - Government of Canada, Public Services and Procurement Canada (PSPC)

(2022-01 - 2023-12)

Public Services and Procurement Canada (PSPC)

• Executed functional and exploratory testing during system rollouts, identifying defects in real time and coordinating with subject-matter experts (SMEs) to achieve effective resolutions.
• Authored Standard Operating Procedures (SOPs) integrated by 2 departments, supporting alignment between cross-functional teams and reinforcing consistency and adherence to structured protocols.
• Mapped workflows and gathered requirements with UX and IT teams, translating complex inputs into actionable documentation.
• Developed reusable Figma templates and onboarding guides, enhancing design workflows.
• Identified procedural bottlenecks and established standards to enhance the speed, consistency, and clarity of high-demand digital task flows.
• Extracted and interpreted usage data in Adobe Analytics in response to subject-matter expert (SME) inquiries, helping clarify platform performance and user behaviour.

Digital Communications Advisor - Government of Canada, Public Services and Procurement Canada (PSPC)

(2021-01 - 2022-12)

Public Services and Procurement Canada (PSPC)

• Specialized in Quality Assessment (QA) checks on internal and external web content for accessibility (WCAG 2.0 Level AA), ensuring validity and compliance under tight deadlines and shifting priorities.
• Updated metadata, page structure, and structured content to ensure consistency.
• Streamlined content intake and approval workflows, reducing publishing delays.
• Advised on digital content strategy and supported team-wide efforts to improve information architecture, content precision, and adherence to Canada.ca and PSPC web standards.

Supervisor - RICOH Canada Inc. (McCarthy Tétrault Account)

(2014-01 - 2020-12)

Print Systems & Technical Operations

• Led development and implementation of revised workflows, monitored performance metrics, and coordinated onboarding initiatives—improving team efficiency; establishing a standard for workflow optimization.
• Managed high-volume intake and triaged urgent and complex requests, routing issues across teams, maintaining ownership through resolution.
• Served as primary training lead, mentoring new hires (including administrative assistants) and translating technical information into clear guides.
• Assisted over 800 client requests annually with 98% service accuracy, applying active listening and de-escalation that reinforced trust and consistency in a deadline-driven and confidential legal environment.

On-Site Services Specialist - RICOH Canada Inc.

(2014-01 - 2014-03)

Print Systems & Technical Operations

• Prioritized service requests and adjusted timelines, managing multiple competing demands.
• Ensured correctness and consistency under pressure by adhering to specifications and company standards.

Web Administrator & Graphic Designer - Wallack's Art Shop & Gallery - Ottawa, ON

(2010-06 - 2013-08)

E-commerce, Content Management, Photography & Print Production

• Maintained and updated a PHP/SQL-based e-commerce website, overseeing content updates and troubleshooting issues.
• Investigated system bugs using error logs and database queries, identifying error root causes, data inconsistencies and page failures.
• Managed structured content, product databases, and digital assets to support consistent, accurate online operations.

Software Engineering Immersive - General Assembly (2022-01 - 2022-12)

UX Design Certificate - UX Design - BrainStation (2020-01 - 2020-12)

Bachelor of Design (BDes) - Graphic Design (Minor in Science) - OCAD University