Hetal Patel

Experienced customer service professional with a strong background in retail operations, team support, cash handling, and customer relations. Skilled at resolving customer concerns, maintaining a positive shopping experience, and working effectively in fast-paced environments. Recognized for strong communication, problem-solving abilities, and commitment to excellent service.

Customer Service Manager - Walmart Inc. - Thompson, MB

(2023-02)

• Lead front-end customer service operations and support associates.
• Resolve customer concerns and ensure a positive customer experience.
• Train team members on company policies, procedures, and safety standards.
• Coordinate staff coverage and maintain efficient daily operations.
• Promote company programs and maintain service quality standards.

Cashier - Walmart Inc. - Thompson, MB

(2022-06 - 2023-02)

• Processed customer purchases, returns, and exchanges accurately.
• Assisted customers with product information and store policies.
• Maintained accurate cash handling and balanced cash drawers.
• Delivered friendly and professional service in a high-volume environment.

Master of Commerce - M.Com - Sardar Patel University (2012)

Bachelor of Commerce - B.Com - Sardar Patel University (2010)