Himali Choksi

Directed daily operations to optimize service delivery, team productivity, and customer satisfaction. Mentored, coached, and onboarded employees, fostering a collaborative and high-performing workplace culture. Strengthened long-term customer relationships by resolving concerns proactively and delivering personalized service.

Assistant Manager - Popeyes Restaurant - Kingston, ON

(2023-11 - 2026-07)

• Directed daily operations to optimize service delivery, team productivity, and customer satisfaction.
• Mentored, coached, and onboarded employees, fostering a collaborative and high-performing workplace culture.
• Strengthened long-term customer relationships by resolving concerns proactively and delivering personalized service.
• Analyzed sales and operational performance to identify trends, improve customer retention, and support revenue growth initiatives.
• Streamlined inventory management, supply planning, and operational reporting to enhance efficiency and reduce waste.
• Collaborated with cross-functional team members to consistently achieve business objectives in a fast-paced environment.
• Championed continuous improvement initiatives that enhanced workflow consistency and service quality.

Mortgage Processing Officer - CIBC (via Manpower) - Mississauga, ON

(2021-02 - 2023-08)

• Partnered with clients, mortgage advisors, brokers, and internal stakeholders to deliver timely, client-centered mortgage solutions.
• Conducted comprehensive reviews of mortgage applications and financial documentation to ensure accuracy, compliance, and funding readiness.
• Prioritized high-volume mortgage files using risk assessment and deadline management to consistently meet service-level expectations.
• Investigated complex documentation discrepancies, implemented effective resolutions, and minimized funding delays.
• Leveraged analytical insights to identify recurring workflow challenges and recommended process improvements that increased operational efficiency.
• Maintained detailed records and system updates while ensuring adherence to regulatory standards and quality assurance requirements.
• Delivered exceptional client service by balancing productivity, accuracy, and responsiveness across multiple priorities.
• Built trusted relationships with internal and external partners through proactive communication and collaborative problem-solving.

Post-Graduate Diploma - International Business Management - Lambton College

Master of Commerce - Veer Narmad South Gujarat University

Bachelor of Commerce - Veer Narmad South Gujarat University