Himanshi Soni

Biotechnology-trained professional (M.Sc. Biotechnology, Gold Medalist; CSIR-NET, All India Rank 57) with an MBA in Finance & Marketing and 2+ years of customer-facing advisory experience, paired with hands-on wet lab and quality-compliance background across molecular biology, immunoassays, and regulated lab environments. Skilled at translating complex scientific and technical material into clear guidance for both scientific and non-technical audiences, with a consistent record of exceeding engagement, retention, and satisfaction targets in a remote, CRM-driven role.

Offers a combination that is hard to find: direct, hands-on experience with the assays, calibrations, and audit-ready documentation that biotech customers manage daily, plus the relationship-building and process skills to onboard, train, and support them.

Customer Success Specialist at Think & Learn (BYJU'S) (2022-04 – 2024-04)

• Acted as the primary advisor for a 60+ account portfolio, conducting need-based assessments and 100+ virtual, one-on-one consultations to align academic plans with each learner's goals.
• Explained complex concepts in clear, simple language tailored to individual learning styles — directly translatable to onboarding non-technical users onto a new platform.
• Tracked engagement, retention, and outcomes via Salesforce CRM; exceeded targets across 90% portfolio engagement, 35% conversion, and 94% customer satisfaction.
• Delivered structured, constructive feedback to students and parents, building long-term trust in an advisory capacity; mentored 3+ junior team members on communication strategy.
• Operated independently in a fully remote, virtual-first environment while consistently meeting performance metrics.

Finance Intern at Anand Rathi IT Services (2024-05 – 2025-06)

• Applied structured, detail-oriented analysis to review financial transactions (GST, TDS, advance tax, reconciliations) for accuracy and regulatory compliance.
• Supported preparation of audit-ready reports and documentation, strengthening cross-functional collaboration skills.

Junior Research Fellow at JNV University (2021-08 – 2021-12)

• Designed and executed structured field-research protocols across five plant samples.
• Coordinated molecular analyses (PCR, DNA sequencing) and maintained detailed lab notebooks and data documentation.
• Collaborated with cross-functional research teams (botanists, microbiologists, statisticians) to ensure data quality and compliance.

Quality Control & Lab Technician at Endogenetic Life Sciences (2020-12 – 2021-08)

• Validated immunoassay, biochemistry, clinical pathology, and microbiology results using structured, logical analysis.
• Performed daily calibration and QC checks, identifying and documenting anomalies with 99.2% accuracy and zero compliance violations.
• Maintained detailed, audit-ready test records per regulatory standards; escalated and resolved quality issues in close collaboration with lab supervisors.

Research Intern at Bhaba Atomic Research Centre (BARC) (2019-01 – 2019-04)

• Purified anti-Thyroglobulin nanobodies from E. coli (cytoplasm/periplasm) via Ni-NTA chromatography and developed a Tg IRMA assay format.
• Applied hypothesis-driven analysis using SDS-PAGE, silver staining, and functional validation to optimize antibody pairing.
• Collaborated with Scientific Officers on regulatory documentation, strengthening structured scientific writing and compliance skills.

MBA in Finance & Marketing – Jai Narain Vyas University (2025-11)

M.Sc. in Biotechnology – Jai Narain Vyas University (2019-05)

B.Sc. in Biotechnology, Zoology, Chemistry – Jai Narain Vyas University (2017-07)