Eichelle Williams

I am a dynamic and compassionate Customer Success professional who excels at conversing and consulting about the customer journey. My background in IT distribution and working with various software venders and license providers, allows me to be a trusted advisors amongst clients and sustain business revenue through renewals and churn avoidance.

High ticket Closer & Sale Development representative

Independent Sales Contractor | May 2020 - present

• Closing high-ticket sales deals for various marketing agencies and business coaching practices.
• Use of conveying communication skills and interpersonal skills to overcome sales obstacles to close deals and onboard new clients.
• Providing guidance and support to new sales closers as they build their freelance sales agency.
• Prospecting new clients via cold calling, email and social media.
• Consulting with current clients and customers on their progress post enrollment to provide reasonable feedback to companies on how to enhance the customer experience.

• Identified and developed business opportunities.
• Demonstrated broad account knowledge.
• Took ownership of the formulation of account plans with assistance and completed and accurately analyzed SAM data.
• Managed advanced inbound and outbound sales calls in order to quote prices and place orders for products and services to ensure daily and quarterly sales goals were met.
• Took ownership of the customer satisfaction experience. 
• Managed the resolution of routine, non-complex issues as well as escalated customer needs to appropriate colleagues for resolution. 
• Answered customer questions on pricing, availability of products, and any shipping or customer service issues to prevent churn.
• Utilized a holistic approach to participating in the customer experience from relationship development to concern resolution.

• Communicated with HPI, HPE, Samsung and other technology companies for reseller companies about stock arrival and other business-operations related information.
• Experienced with Excel, Access, Word, DCS, and MACRO systems.
• Tracked orders and provided updates to Sales Department on ETAs and other information vital to the sales process and customer satisfaction.

Uvaro | 2022 | Customer Success Management Certification

• Focused study on Customer Success Management and practical implementation of customer success skills through various projects, presentations and assessments.

• Complimentary courses in Business Administration and Accounting

• Training on how to consult prospects, new customers and existing clientele on progressing their business and/personal endeavors through setting goals, mindset coaching and being a trusted advisor in their journey.

• Specialized in the Art of Selling and Customer Service Management