Ian Warniski

highly motivated individual with a passion for hospitality and customer service able to work in a high-paced environment while maintaining a positive attitude.

As a Hospitality Customer Service Representative i am very responsible for providing outstanding customer service to our guests, while ensuring their needs and requests are met in a timely manner.

work well collaboratively with team members to ensure the smooth operation of our business and the satisfaction of our guests.

Key Responsibilities

• Greet guests with a warm and friendly welcome and assist them with any inquiries or requests they may have.
• Manage guest reservations, check-ins, and check-outs in a timely and efficient manner.
• good with Providing information to guests about our products and services, as well as local attractions and events.
• ability to Up sell products and services to guests when appropriate.
• Ability to Respond promptly and effectively to guest complaints or concerns, resolving them to the satisfaction of the guest whenever possible.
• Work Hard to Maintain a clean and tidy work area, as well as the public areas.
• Work collaboratively with other team members to ensure a smooth operation of the business.

• Prior experience in hospitality or customer service 
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
• Attention to detail and the ability to multitask.
• Ability to work a flexible schedule, including weekends 
• Familiarity with computer systems and software used in the hospitality industry.

Experience in the hospitality and customer service industry involves working in environments with focus on providing exceptional service and experiences to customers and guests. This can include working in hotels, restaurants, resorts, airlines, and other hospitality-related businesses as a entertainer and radio hos

Also firm experience in the hospitality and customer service industry have developed a set of skills and abilities that enable them to provide excellent service to customers and guests. These skills may include communication, problem-solving, multitasking, attention to detail, and the ability to work under pressure.Experience in this industry also involves a deep understanding of the importance of customer satisfaction and the ability to handle complaints and difficult situations with professionalism and tact.

working for sysco for 15+ years i have Overall, experience in the hospitality and customer service industry and am a highly valued individual looking to open doors to a variety of career opportunities in fields such as management, sales, marketing, and more.

graduated with a overall mark of 87% in high school then followed up with 18 months of business school and 9 months of marketing classes