Idah Mars

To obtain a position where I can utilize my strong interpersonal skills to effectively assist and support clients and colleagues. I am seeking a role where I can contribute to the smooth operation of the company and provide exceptional service to all who interact with the organization.

Staff Member - CN Tower - 290 Bremner Blvd, Toronto, ON, M5V 3L9

(2025-06)

• Facilitated a world-class visitor experience for an average of 5,000+ international guests daily
• Served as a key brand ambassador for a Top 10 Global Landmark, delivering technical and historical insights to a multilingual audience while consistently exceeding performance metrics for guest satisfaction and incident resolution
• Executed rigorous safety protocols and emergency response procedures for a complex multi-level facility, ensuring the physical security of diverse populations while monitoring multi-point surveillance for a Tier-1 national infrastructure site

Team Member/Supervisor - Starbucks Coffee - 438 Richmond Street W, Toronto, ON, M5V 3S6

(2019-07 - 2025-10)

• Experience in the food and beverage industry, with a focus on customer service and team management
• Supervised high-volume daily operations, leading a cross-functional team to maintain service excellence and efficiency in a fast-paced, high-pressure environment
• Managed end-to-end inventory cycles, including precise paperwork, cash handling, and strategic procurement to optimize stock levels
• Designed high-impact stock displays and promotional layouts, successfully driving internal reinvestment and increasing product visibility
• Adhered to strict provincial health and safety protocols, ensuring a 100% compliant and sanitary work environment for both staff and guests

Degree - Hospitality - York University (2026-04)