Ifueko Adams

An administrative assistant/medical coordinator professional with more than 10 years experience in the health and administrative sector, with vast exposure in multicultural and inclusive environments. Possess professional qualities with different Electronic Medical Records (EMR) software and accounting software, reception and office procedures skills. Ensure good customer service skills by building rapport and resolving clients' inquiries.

Possess problem solving skills with collaborative abilities, effective invoicing, process financial transactions and accounts payable experience, and onboarding process expertise. Proven ability to work independently, attentive to details and can take initiative. Display prioritization and organizational skills with a high level of multi-tasking when delivering various applications and product support across multifunctional teams.

Achieve clerical goals through the use of Microsoft suite, including typing speed of 40 words per minute, power presentation, manage department calendars on Outlook and Adobe Pro, Visio and Access, set up virtual meetings to ensure seamless workflow, anchor meetings and possess strong capability to transcribe professional minutes and assist in travel plans. Highly effective with time management and flexible. Excellent verbal and written communication capabilities and very knowledgeable about medical terminology, update quarterly reports, monitor inventories and payment of invoices.

Awarded with most recognized employee.

Medical Secretary - Stonegate Community Health Centre

(2026-03 - 2026-05)

• Confirmed and updated client's demographics, updated information and validated documents in client's chart
• Responded to client's request to schedule appointments and determine the urgency and duration of their appointments
• Booked patients' appointments using the TELUS PS suite for clinical team, clinical service and internal specialist services
• Assessed and responded to general enquires and needs of patients/agencies by providing them with the appropriate information, and directed services adequately to the appropriate information or resources
• Answered and transferred incoming phone calls, when necessary, followed up on voice messages, checked and responded to mails, followed up phone calls to clients as directed
• Informed the providers of client's arrival and updated the arrival, assisted with the distribution, collection and updates of data entry of clients registration
• Maintained positive and open communication with team members, clients, guest, staff and team leaders

Billing Coordinator - Lifemark Health Group (Viewpoint North York)

(2024-10 - 2025-09)

• Processed assessor invoices in ADMS by creating vouchers and processed billing in Smart Simple/ADMS for Various Referral Sources: Insurers/Legal/WSIB/Employer/LTD
• Ensured SLA, Consolidated Fee Schedule and fee rule for the applicable company is adhered to
• Responded to queries from various clinic office managers with respect to proper intercompany billing
• Uploaded Assessor Invoices, Inter-Company invoices and uploaded into the ADMS System
• Troubleshooted billing issues and responded to questions regarding billing from referral sources, finance department, fellow employees
• Dealt with billing issues promptly to ensure they were properly addressed

Medical Administrative Assistant - Sunnybrook Health Sciences Centre (Employed via Altis Recruitment)

(2024-05 - 2024-07)

• Answered the phone and returned voicemails to foster patients' success, responded to e-mails, sent mails, processed and sent faxes
• Scheduled and rescheduled patient appointments and responded to inquiries
• Checked in and checked out patients for in-person clinics
• Provided documentation support for letters and medical notes on Accuro EMR system
• Registered new referrals in Quadramed and scheduled accordingly
• Managed electronic filing and chart organization
• Generated periodic progress report and sorted inventories

Administrative Assistant III - Toronto General Hospital

(2023-03 - 2023-05)

• Scheduled patients in the Department of Medical Oncology and Hematology for research visit
• Assisted in lab work submission of patients' blood samples for blood work
• Managed different Principal investigator/Sub Investigator calendars for rescheduling and follow up for patients
• Anchored meetings, took professional minutes and transcribed on shared drive
• Distributed incoming/outgoing mails for document workflow and document filling

Senior Medical Administrative Assistant - Healthcare Plus Medical Centre

(2022-12 - 2023-03)

• Prepared various reports and other documents for weekly meetings, took minutes for the management team and followed instructions to meet deadline of tasks
• Responded to high volumes of call and resolved queries other administrators at the front desk and physicians for effective workflow
• Scheduled patients for appointments and validated health cards with the appropriate use of PS suite electronic medical record
• Provided coverage for coworkers' vacation, followed up on office protocols, ordered supplies and maintained inventory
• Updated patients' files and resolved their queries via the phone and e-mail, maintained confidential files, ensured privacy of patients and clients
• Prepared financial reports and statements for medical billings updates, created and submitted claims to Ministry of Health
• Assisted and guided new employees through recruitment and onboarding process, ensured tasks were completed within a specified time

Department Secretary - Centre for Mental Health and Addiction (Employed via Altis Recruitment)

(2022-03 - 2022-10)

• Scheduled patients for new consults and follow up appointments with the use of I-CARE and Cerner application, validated health cards with the appropriate use of electronic medical record system
• Scheduled staff payroll timesheet with the use of ANSOS software and managed physicians' calendar on Microsoft Outlook
• Clerked at the front office and rendered information to patients, family and visitors, scheduled patients for appointments
• Provided general administrative and communication duties, attended to enquiries, responded to emails and telephone calls in a timely and satisfactory manner
• Booked patients virtually and prepared a clean exam room for physicians and arranged for interpreter when required
• Answered high volume of calls and resolved queries with patients and confirmed appointments, responded to voicemails and incoming e-mails, faxed and photocopied patients supporting documents for record and follow up purposes
• Prepared outgoing mails and sorted incoming mails in a timely manner for postage
• Provided coverage for coworkers on vacation, assisted the management office with project planning by stating timelines, scheduled work packages and estimated costs

Medical Assistant - College Medical Care

(2020-10 - 2022-02)

• Booked new patients, scheduled appointments for management of their medical cases with the use of OSCAR software application, validated health cards and verified patients on private health insurance
• Interviewed and documented patients' medical and social history, measured their vital signs and showed patients to their respective rooms, supported the administrative team in other related duties
• Performed minor medical duties, measured the weight and height of patients, checked blood sugar levels and performed urinalysis
• Provided general office and secretarial duties, monitored Outlook and incoming mails for effective workflow in the hospital/doctor's office and managed correspondence
• Ordered supplies, managed petty cash, responded to voice messages and distributed incoming mails accordingly, prepared case report forms and quality control of source information

BSc - Health Studies - York University (2017)

Training - EPIC Training - Toronto General Hospital (2023)

Training - Transportation of Dangerous Good (2023)

Certificate - Reception Course & Office Procedure (2017)

Certificate - Medical Terminology (2017)

Certificate - Medical Billing (2017)

Ontario High School Diploma (2012)