Ilayaraja Rajendran

Having 8 years of total IT Experience. Worked 12 years extensively on MS office mainly on MS Excel. Experienced in multi-tenant cloud integration platform Dell Boomi. Hands on experience in ZOHO (Ticketing Tool).

Master Data Maintainer - Inchcape Shipping Services SSC pvt Ltd - Chennai

(2013-11 - 2026-03)

• Handling Vessel Operations and Port Activities for Inchcape Shipping Services Pvt Ltd(ODC).
• Coordination with the offshore development teams to address technical or business requirements related queries.
• Gathered requirements by interacting with the source and target (Vendors & Stakeholders).
• Managed Customer service inbox to ensure timely response and proper handling.
• Deep analysis of various data information and releasing consolidated documents for customers and port of discharge.
• Created, Enhanced, Maintained essential crystal reports for Operation departments.
• Experience writing complex SQL Queries and Procedures.
• Cleansing of all data to prevent duplication records.
• Experience in the migration of data from Excel, Flat file and XML to MS SQL server by using conversions and DTS utility.
• Providing and maintaining Administration access to users worldwide.
• Worked In vessel management processes like principal, vendor, terminal berth, port creations etc.
• Perform vessel creation for customers under Inchcape Shipping Services application using tracking services Marine traffic and Lloyd's List intelligence.
• Have handled training sessions for the team members regarding the process.
• Interacting with customers for understanding the problems reported; testing of the scenario to replicate the issue and logging cases.
• Coordinating with internal, external staff to ensure that incidents are resolved prior to avoid escalation.
• Conducting internal process audits process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines.
• Monitor incidents on ZOHO (Ticketing Tool) to ensure no incident is left unattended in the queue.
• To maintain a high degree of customer services for all support queries and generally adhere to all service management principles.
• Upload Excel data & Lead the creation of customer codes for all new Inchcape Shipping Services Customers in Dell Boomi
• Merge the codes from YISS and Dell Boomi in Matrix application.

Retention and Churn – Team Leader - Vodafone - Chennai

(2011-07 - 2013-11)

• Maintaining Team data using Excel.
• Pull the record using MIS Tool.

B.A - English Literature - Madras University (2006 - 2009)