Iman Kasthuri

Reliable and energetic professional seeking an entry-level technical role to apply problem-solving skills and hands-on training. Proven ability to work accurately under pressure in fast-paced environments. Eager to learn new technologies through formal training and contribute to team success.

Pizza Crafter at Pi Co. Pizza Bar (2024-03 – Present)

Fast-paced customer service and restaurant operations in high-volume environment

• Delivered fast and accurate customer service in a high-volume environment, resolving customer requests and concerns promptly
• Operated POS systems to process orders, handle cash and card payments, and manage transactions efficiently during busy shifts
• Independently managed restaurant operations during peak periods, including high-traffic days such as Sundays, ensuring smooth service and timely order fulfillment
• Trained new team members on procedures, POS usage, equipment operation, and service standards to maintain consistent team performance
• Resolved minor system issues during busy shifts, including Square app errors and cash register problems, to maintain smooth operations

Product Process Specialist (Seasonal) at Best Buy (2023-09 – 2023-12)

High-volume order processing and fulfillment for electronics during peak periods

• Processed and fulfilled high-volume online orders for electronics, computers, appliances, and tech accessories with speed and accuracy during peak periods
• Resolved order discrepancies, inventory shortages, and fulfillment delays using store systems to meet tight deadlines and ensure customer satisfaction
• Unloaded shipments, restocked shelves, and organized sales floor displays while following safety protocols and using equipment such as ladders and pallet jacks
• Assisted customers with in-store and curbside pickups, providing guidance on product setup and addressing concerns efficiently

Coursework in Computer Programming (Low Code Development) – George Brown Polytechnic (2024-09)

Diploma in Business Management – National Institute of Business Management (2018-02 – 2020-07)