Saiban Muhammad

IT Systems & Cloud Specialist | Security-Focused Problem Solver

I'm a hands-on IT professional with a passion for building secure, efficient systems and empowering users through technology. With experience spanning endpoint support, cloud platforms, and system migrations, I thrive at the intersection of technical problem-solving and human-centered service.

What I Deliver:

✔Reliable Support:Diagnosed and resolved 90%+ of Tier 1 IT issues at Cyber Solutions while maintaining top customer satisfaction scores

✔Cloud Expertise:AWS Certified Cloud Practitioner with hands-on Azure IaaS/PaaS deployment experience

✔Security Mindset:SAIT Information Security graduate skilled in vulnerability patching, MFA implementation, and user education

✔Automation Edge:PowerShell/Python scripts that streamline deployments and troubleshooting workflows

Currently completing my Network Management degree at NAIT, I'm actively pursuing CompTIA A+ to deepen my infrastructure expertise. What excites me most? Finding that perfect balance between reliable system design and intuitive user experience.

When I'm not troubleshooting or studying, you'll find me:

• Volunteering as a tech mentor for seniors' digital literacy programs
• Experimenting with home lab projects (recent focus: Azure AD/Entra ID migrations)
• Staying ahead of the curve on emerging cloud security trends

Let’s connect if you share my enthusiasm for:

→ Secure, scalable system architectures

→ Teaching tech in approachable ways

→ The future of hybrid cloud solutions