Helpdesk Associate
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I am someone who is passionate about tech, as well as helping people. I am experienced in providing technical support on Windows, Mac, Android & iOS devices remotely and in person. I also possess CompTIA A+ and Google IT Support certifications.
I have previously worked in client-facing roles in the healthcare, banking, and retail sectors which helped me to improve my customer service skills.
I’m looking for an IT support role in a company where I can grow, learn, and contribute my experience because I trust that I have the necessary skills to do the work and deliver exceptional results.
4+ years of experience providing customer support in various industries such as healthcare, banking, and retail
● Demonstrated ability to provide satisfactory solutions to clients with excellent problem-solving skills developed through years of customer support experience and projects
● Strong written and verbal communication skills with a proven track record of responding to client needs efficiently by answering 70+ inquiries a day either in person, over the telephone, or through email
● Detail-oriented and analytical, able to effectively prioritize projects and reports to meet the needs of clients by their desired deadline
Junior Technical Associate Jan 2023 – Apr 2023
Michael Garron Hospital │ Toronto, Ontario
Provide technical assistance and support to end users, computer systems, hardware, or software
Install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, including asset tracking and systems monitoring
Support end-users with applications, computers, desk phones, printers, and basic network-related issues following established policies, processes, and procedures
Answer incoming customer calls and provide assistance in a friendly and professional manner
Technical Support Representative Oct 2022 – Dec 2022
Kelly Connect Canada (Apple Client - Remote)
Provide exceptional customer service in resolving username and password difficulties over calls
Enhance customer experience in navigating through various apps
Verify proper hardware and software configuration and setup for iOS and IPad devices
Diagnose and resolve issues including internet connectivity, email, application, and downloads
CompTIA Network+ Certification Expected Jun 2023
CompTIA A+ Certification Oct 2022
Google IT Support Professional Certificate Sep 2022
Junior IT Analyst Program Sep 2022
