Valentyn Yedakin
IT Helpdesk Engineer
Talent
Hamilton, OntarioMember since July 22, 2023
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About
10 years experience in IT Helpdesk Engineer and Data Center Engineer roles.
Strong skills in providing technical assistance to end users and resolving software and hardware problems, focusing on delivering results.
Experience
IT Helpdesk Engineer
-Provided technical support to end users through various channels
-Troubleshot and resolved software and hardware issues
-Installed and maintained hardware, software, and peripherals
-Collaborated with IT teams to address complex issues
-Maintained a knowledge base and delivered excellent customer service
-Executing procurement activities
-Supervised and led a team of IT help desk engineers
Education
Bachelor's Degree in Computer Science
