Indumathi Arasu

I am highly flexible, dependable, positive, and a great communicator. Dynamic, innovative, and culturally sensitive person who thrives independently and in a team setting. With excellent organizational skills, I possess the ability to prioritize and have great attention to detail

Ability to Use Microsoft Office ,Software, and Applications..

Insurance Advisor (TD Bank) Mar’21 till 

Mar’22 

As an Insurance Advisor, I was working as a member of an inbound contact center team reporting to the Team Manager, Client Services. In the Insurance Advisor role, I was responsible for providing solutions and counseling existing and new TD clients on their auto and property insurance needs. I was known for my customer-centric approach, contributing through legendary service; I am

• Responsible for achieving goals related to insurance advice and solutions 
• outperformed quality and productivity objectives 
• Processed callbacks, submissions, and mail in a timely manner
• Accountable for providing a high level of service to our clients
• Promoted company features and benefits as part of ongoing portfolio reviews 
• Discussing a variety of products at every opportunity 
• Promoting client loyalty through attention to detail and relationship-building 
• Remain current on all company philosophies and procedures
• Achieved Insurance advisor certificate (Quebec and Atlantic Region) in the first attempt 

Mar’21

• Answering clients' calls and learning about and addressing their needs, complaints, or other issues with products or services. 
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Taught at the undergraduate and graduate levels in areas allocated by the Head of the Department 
• Instructor at Delhi Institute of Hotel Management Delhi (A Govt of India undertaking) 
• Contributed to the development, planning, and implementation of a high-quality curriculum 
• Contributed to the development, planning, and implementation of a high-quality curriculum 
• Assisted in the development of learning materials, preparing schemes of work, and maintaining records to monitor student progress, achievement, and attendance

General Electric Financial Assurance (GEFA) 

• Underwriting for life insurance cases 
• Coordinating between the Front end and Back end functional areas of the organization 
• Analyzing pending cases for further processing 

• Take inbound calls from credit card clients. - Ensured the accuracy of notes documenting each call. - Provided information and assistance to all inbound callers in an empathetic and professional manner 

• Provide service to the existing customers effectively and efficiently
• Ensuring organizational and business line goals are met 
• Actively participate in the organization's activities and events.

• MBA- Marketing – Rani Durgawati Vishwavidyalaya, Jabalpur 1997.
• LOMA Passed 2 levels of Loma (Life Office Management Association).
• MA (Economics) Rani Durgawati Vishwavidyalaya Jabalpur –1999
• Loma 280 and 290 Life Office Management Association 
•  Certified Competent Communicator o TOASTMASTERS CLUB, Dubai