Insurance Advisor (TD Bank) Mar’21 till
Mar’22
As an Insurance Advisor, I was working as a member of an inbound contact center team reporting to the Team Manager, Client Services. In the Insurance Advisor role, I was responsible for providing solutions and counseling existing and new TD clients on their auto and property insurance needs. I was known for my customer-centric approach, contributing through legendary service; I am
- Responsible for achieving goals related to insurance advice and solutions
- outperformed quality and productivity objectives
- Processed callbacks, submissions, and mail in a timely manner
- Accountable for providing a high level of service to our clients
- Promoted company features and benefits as part of ongoing portfolio reviews
- Discussing a variety of products at every opportunity
- Promoting client loyalty through attention to detail and relationship-building
- Remain current on all company philosophies and procedures
- Achieved Insurance advisor certificate (Quebec and Atlantic Region) in the first attempt
Customer Service Inbound Professional, Purolator. Nov’20 till
Mar’21
- Answering clients' calls and learning about and addressing their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Faculty at Delhi Institute of Hotel Management July’03 – Apr’04
- Taught at the undergraduate and graduate levels in areas allocated by the Head of the Department
- Instructor at Delhi Institute of Hotel Management Delhi (A Govt of India undertaking)
- Contributed to the development, planning, and implementation of a high-quality curriculum
- Contributed to the development, planning, and implementation of a high-quality curriculum
- Assisted in the development of learning materials, preparing schemes of work, and maintaining records to monitor student progress, achievement, and attendance
General Electric Dec’98 –May’03
General Electric Financial Assurance (GEFA)
- Underwriting for life insurance cases
- Coordinating between the Front end and Back end functional areas of the organization
- Analyzing pending cases for further processing
GECIS
- Take inbound calls from credit card clients. - Ensured the accuracy of notes documenting each call. - Provided information and assistance to all inbound callers in an empathetic and professional manner
RPG Cellular Services Ltd: As Business Development Officer Jul 98- Dec’98 ✔ Managing corporate sales of mobile communication services in the region of Chennai.
- Provide service to the existing customers effectively and efficiently
- Ensuring organizational and business line goals are met
- Actively participate in the organization's activities and events.
