Irene Lagartos
Manager of Reception
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About
Coordinate shifts, assign tasks, train, and motivate the receptionist team. Respond to inquiries, complaints, and special requests, ensuring a positive experience. Oversee the check-in and check-out process, as well as room assignments.
Experience
Manager of Reception - Cats Hostel - Madrid
(2024-04)
- Coordinate shifts, assign tasks, train, and motivate the receptionist team.
- Respond to inquiries, complaints, and special requests, ensuring a positive experience.
- Oversee the check-in and check-out process, as well as room assignments.
- Monitor billing, handle cash, manage reservations, and generate occupancy reports.
- Act as a liaison with housekeeping and maintenance departments to ensure room availability.
Receptionist - Cats Hostel - Madrid
(2023-03 - 2024-04)
- Guest Services: Managed reservations and registrations (Check-in/Check-out).
- Communication: Handled internal incidents and guest communication.
- Administration: Updated PMS, monitored bed availability, and maintained lobby order.
- Security: Monitored entry/exit and ensured compliance with rules.
Museum Services - Thyssen-Bornemisza - Madrid
(2022-04 - 2023-01)
- Opening and closing of ticket offices and managed ticket sales.
- Visitor accreditation and high-level customer service.
- Responsible for daily financial settlement.
Au Pair - Cork, Ireland
(2018-01 - 2021-07)
- Assisted children with homework and created educational activities.
- Scheduled and managed outdoor activities.
Breakfast Manager - The Hat Madrid - Madrid
(2016 - 2017)
- Economic and qualitative management, including inventory control.
- Food production, preparation, restocking, and daily cash register closing.
Offices & Team Coordination - Work Out Events
(2016 - 2017)
- Management and organization of work teams and conducted job interviews.
- Monitoring team performance and managing incidents and social security info.
Hospitality: Waitress - Various Locations
(2014 - 2022)
Experience at El Club Palasiet, Work Out Events, The Hat Madrid, Aio, and Grupo Raza Nostra.
- Personalized attention, POS/PDA management, and billing/collection processes.
Education
Master's Degree - Audiovisual Heritage: History, Recovery, and Management - Universidad Complutense de Madrid (2014 - 2015)
Degree - Conservation and Restoration of Cultural Property - Universidad Politécnica de Valencia (2010 - 2014)
Course - Radiography Techniques in Works of Art - Centro de Referencia Nacional en Tecnologías del Frío y la Climatización (2022 - 2022)
QQI Level 5 - Furniture Making - St. John's College, Cork (2019 - 2019)
