Irina Temkin

Experienced medical receptionist and medical office coordinator seeking a senior position in a healthcare or medical office environment where my strong clerical expertise, patient-centred service, and comprehensive knowledge of medical office administration contribute to seamless clinic operations.

Medical Secretary - Halton Urology & Associates, Plastic Surgery Clinic - Milton, ON

(2025-10)

Serving as the primary point of contact for patients undergoing cosmetic and reconstructive surgical consultations, managing all front-desk and administrative functions for a high-end, specialized practice.

• Coordinating pre-operative and post-operative appointment scheduling, including at the Milton District Hospital, ensuring seamless patient flow across consultation, procedure, and follow-up stages
• Managing referral intake and triage, including liaising with referring physicians, hospital departments, and allied health professionals to facilitate timely patient care
• Processing OHIP billing and private-pay invoices, including issuance of receipts, performing accounts-receivable tracking, and communicating with the clinic's billing agency
• Preparing and distributing detailed patient correspondence, surgical consent documentation, and operative reports under the primary surgeon's direction
• Handling confidential patient records in strict compliance with PHIPA, maintaining both electronic and physical file integrity
• Managing incoming mail, faxes, and clinic email and responding to patient inquiries regarding procedures, pricing, and post-operative care instructions
• Ordering and maintaining office and clinical supplies while monitoring inventory levels and liaising with vendors to ensure uninterrupted and efficient clinic operations
• Supporting a positive, professional and respectful patient experience consistent with PHIPA privacy obligations and the high standards of a specialized surgical practice

Medical Secretary - Oakville Neurology Pain & Management Clinic - Oakville, ON

(2022-01 - 2025-12)

Provided comprehensive secretarial and administrative support to a busy outpatient neurology specialist clinic, managing high volumes of referrals and complex patient scheduling.

• Processed and triaged incoming referrals from family physicians and specialists; registered new patients and maintained accurate demographic and clinical data in the EMR (Accuro)
• Scheduled and confirmed patient appointments, including Ontario Telemedicine Network (OTN) and virtual care visits, coordinating with neurologist availability and diagnostic requirements
• Liaised with neurological diagnostic imaging centres, EEG and EMG labs, and hospital neurology departments to arrange tests and ensure timely results were received and filed
• Prepared outgoing specialist correspondence, consultation reports, and referral letters under physician direction; formatted and proofread clinical documentation for accuracy
• Completed OHIP billing submission and reconciliation; identified and corrected billing errors and communicated with the Ministry of Health billing office as required
• Managed telephone triage of patient concerns, relaying urgent clinical matters to nursing staff or physician promptly and professionally
• Maintained organized paper and electronic chart rooms and ensured charts were prepared and assembled in advance of clinic days to support optimal physician workflow
• Coordinated with multiple departments and public health partners to process insurance and third-party documentation
• Upheld PHIPA confidentiality standards and contributed to a respectful, inclusive environment for patients presenting with neurological conditions and complex care needs

Medical Receptionist - Family Doctor Office - Oakville, ON

(2021-01 - 2022-12)

Welcomed and registered patients in a busy family practice; managed appointment scheduling and patient flow to minimize wait times.

• Processed medical referrals and maintained up-to-date patient records in the EMR system
• Handled multi-line telephone system; screened and directed calls, retrieved voicemail messages, and responded to patient inquiries
• Assisted with OHIP billing and general administrative duties including mail, faxes, and supply management

Receptionist - Flemington Health Centre - Toronto, ON

(2019-10 - 2021-12)

Managed front-desk reception for a multidisciplinary community health centre serving diverse patient populations.

• Coordinated appointment scheduling, patient registration, and telephone management using a multi-line system
• Supported clinical staff with file management, data entry, and coordination of services across multiple programs
• Ensured safe, welcoming reception environment consistent with anti-racist and anti-oppressive community health values

Medical Receptionist - Medical Diagnostic Clinics - Toronto & Edmonton

(2016-01 - 2019-08)

Welcomed patients and visitors in person and by telephone; answered inquiries and directed individuals appropriately.

• Optimized patient satisfaction and treatment room utilization through efficient appointment scheduling
• Supported medical specialists in preparing, retrieving, and updating patient medical files and records
• Maintained patient accounts by obtaining and recording personal and billing information accurately
• Protected patient rights by adhering strictly to applicable health privacy legislation, including PHIPA (Ontario) and the HIA (Alberta), and all clinic confidentiality policies
• Monitored office supplies and equipment; placed orders and coordinated service and repairs as required
• Demonstrated cultural competency while working with diverse and marginalized community populations

Dental Receptionist - Bloor Park Dental - Toronto, ON

(2016-01 - 2017-12)

• Answered telephone calls, scheduled appointments, and provided clerical support to clinical staff
• Managed patient file purging procedures in accordance with PHIPA confidentiality requirements and clinic guidelines

Receptionist - Working Skills Centre - Toronto, ON

(2015-01 - 2016-12)

Managed high-volume telephone calls on a multi-line Meridian phone system.

• Booked appointments, managed reception, and provided clients with program information in person and by telephone
• Monitored client flow and maintained records management in accordance with centre procedures and applicable privacy guidelines

Receptionist / Cashier - York University - Toronto, ON

(2014-01 - 2016-12)

Handled diverse customer-service and administrative tasks in a high-volume environment.

• Processed cash, credit, and debit transactions efficiently and accurately
• Resolved customer issues with expediency; de-escalated upset customers and rebuilt trust to prevent account loss

Certificate - Ontario Breast Screening Certificate Program (OBSP) - Sunnybrook Hospital (2016-01 - 2016-12)

Certificate - Reception and Office Procedure Certificate - Working Skills Centre (2016-01 - 2016-12)

Certificate - Medical Office Administration Certificate - George Brown College (2020-01)

Bachelor of Arts - Arts - Moscow State Institute (1989-06)