Iryna Khakim

Results-driven Administrative and Operations Professional with over 15 years of experience in branch management, retail sales, and team supervision. Ensures sales targets are met through structured planning, team delegation, and performance analysis. Proven track record in scheduling, recruitment, financial tracking, and exceptional customer service. Seeking to leverage Canadian and global managerial expertise to excel as a Retail Store Supervisor in Fort St. John.

Administrative Assistant - Izon Realty - Fort St. John, BC

(2024-12 - 2025-09)

• Prepared, organized, and reviewed official documentation for seamless real estate transactions.
• Conducted background checks on applicants, verifying professional and personal references.
• Assisted clients with accurate completion of applications and forms.

Customer Service Cashier - Bottle Depot - Hay River, NWT

(2023-02 - 2023-04)

• Managed cash register operations, processed payments, and provided high-quality customer service.
• Handled office clerk duties, sorting, and inventory management.

Medical Sales Representative - MEDI - Kharkiv, Ukraine

(2021-07 - 2022-11)

• Built business from scratch by establishing partnerships with doctors and clinics, creating a steady referral client flow and developing a large loyal customer base.
• Recruited and trained retail staff, managed sales operations and implemented strategies that drove the store to strong profitability.
• Managed and controlled daily operations of a specialized retail store.
• Developed regional sales plans and implemented market entry strategies.

Operations Manager - Vorobyovy Gory (Property Management) - Kharkiv, Ukraine

(2020-05 - 2021-06)

• Recruited, trained, and supervised on-site personnel (cleaners, technicians, electricians).
• Developed, monitored, and managed operational budgets and material purchasing.

Branch Manager - Speak Up International Language School - Kharkiv, Ukraine

(2019-06 - 2020-02)

• Supervised complete branch activities, implemented sales plans, and handled financial planning.
• Recruited, onboarded, and trained new sales and administrative staff.

Operations Manager - Beauty Lincale - Kharkiv, Ukraine

(2019-03 - 2019-06)

• Managed staff recruitment, professional training, and shift scheduling.
• Created employee manuals, operational checklists, and performance scripts.

English as a Second Language (ESL) - Northern Lights College (NLC) (2024 - 2026-06)

Microsoft Word and Excel Basics - College of New Caledonia (2024-12 - 2024-12)

Certificate - Business and Administrator - Business and Technology Center (2002-09 - 2003-06)

Psychology and Sociology - H.S.

Skovoroda National Pedagogical

University (2000-09 - 2002-06)