Sadini Maduhansi
Detail-oriented Administrative and HR professional with experience in recruitment support, office coordination, and customer service
About
Detail-oriented Administrative and HR professional with experience in recruitment support, office coordination, and customer service. Seeking an HR Assistant or Administrative Assistant position to contribute strong organizational, communication, and multitasking skills.
Experience
Food Service Supervisor - Tim Hortons - Canada
(2025-01)
- Supervise daily operations for a team of 15–20 employees, ensuring efficient service and workflow.
- Prepare daily cash reconciliation, sales, and operational reports with 100% accuracy.
- Coordinate employee schedules, attendance, and shift coverage to maintain staffing levels.
- Train and mentor 20+ new employees on company policies, safety, and customer service standards.
- Resolve customer concerns promptly while maintaining compliance with workplace procedures.
- Improved operational efficiency by streamlining shift coordination and employee training, contributing to consistent customer service during peak hours.
Team Member - Tim Hortons - Canada
(2023-08 - 2024-12)
- Served 150–250 customers per shift while maintaining accuracy and excellent customer service.
- Processed cash, debit, and credit transactions with a high level of accuracy.
- Prepared food and beverages following food safety and quality standards.
- Maintained clean and organized workstations in compliance with health regulations.
- Collaborated with team members to meet service targets during high-volume periods.
- Consistently recognized for reliability, accuracy, and strong teamwork, leading to promotion to Food Service Supervisor.
Human Resources Assistant - Brown & Company PLC - Sri Lanka
(2021-05 - 2022-03)
- Assisted with recruitment by screening resumes, scheduling interviews, and coordinating candidate communications.
- Supported onboarding for 30+ new employees, preparing employment documentation and orientation materials.
- Maintained confidential employee records and updated HR databases with accuracy.
- Prepared HR reports, personnel files, and administrative correspondence.
- Responded to employee inquiries regarding HR policies and administrative procedures.
- Improved onboarding documentation processes, ensuring timely completion and accurate employee records.
Office Administrator - Chartered Institute of Personal Management - Sri Lanka
(2017-07 - 2019-01)
- Provided administrative support to faculty, students, and visitors in an academic setting.
- Maintained confidential student records and updated academic databases with accuracy.
- Coordinated student registrations, examinations, meetings, and academic events.
- Prepared reports, correspondence, and official documents using Microsoft Office.
- Responded to student and faculty inquiries while ensuring excellent customer service.
- Improved the organization of student records, enhancing administrative efficiency and document accessibility.
Education
Post Graduate Certificate - Business Management - Fanshawe College (2024-12)
Professional Qualification - Human Resource Management - Chartered Institute of Personal Management (2021-02)
