Ishita Tayal

Assisted customers with service inquiries through phone, email, and live chat support Resolved account-related concerns while maintaining professionalism and empathy Documented customer interactions accurately using CRM software

Customer Support - TigerTel - Remote

(2025-11)

• Assisted customers with service inquiries through phone, email, and live chat support
• Resolved account-related concerns while maintaining professionalism and empathy
• Documented customer interactions accurately using CRM software
• Handled high volumes of inbound requests in a remote work environment
• Escalated unresolved issues to appropriate departments for timely resolution

Dental Receptionist - White Canvas Dentistry - Milton

(2025-01 - 2025-10)

• Welcome and assist patients, ensuring a professional and friendly front-desk experience
• Schedule and confirm appointments using Dentrix, Tracker, and AbelDent software
• Process insurance claims via CDAnet, handle billing/payments, and maintain accurate patient records
• Manage multi-line phone systems and email communication; coordinate with dentists and staff for smooth clinic operations

Drug Safety Associate - Parexel International Services India Pvt. Ltd. - India

(2020-08 - 2022-12)

• Processed adverse event reports in compliance with FDA/EMA regulatory guidelines
• Entered and reviewed safety data in Argus and ARISg databases with accuracy and quality focus
• Supported medical monitoring activities, including query resolution and follow-ups
• Prepared and submitted regulatory safety reports (ICSRs, PSURs) within strict timelines

Shift Lead - Tim Hortons - Toronto

(2023-03 - 2025-08)

• Acted as key holder, responsible for opening and closing the store and securing cash deposits
• Managed cash handling, balanced tills, and prepared end-of-shift reports
• Monitored inventory levels and coordinated supply orders to prevent shortages
• Resolved customer concerns promptly, maintaining a positive and efficient service environment

Diploma - Health Care Management - Northern College at Pures Scarborough, ON

Bachelor of Dental Surgery - Dental Surgery - Shri J.N. Kapoor D.A.V. Dental College Yamunanagar, Haryana

High School - Sacred Heart Convent Senior Secondary School Yamunanagar, Haryana