Prashant Agarwal
CUSTOMER SERVICE REPRESENTATIVE | CUSTOMER CARE | CLIENT SUPPORT
About
Customer-focused professional with 15+ years of experience in the IT and corporate sectors, supporting business users, working with international clients, resolving customer-reported issues, and coordinating with cross-functional teams. Strong verbal and written English communication skills with the ability to understand customer needs, handle inquiries, investigate problems, and provide effective solutions. Experienced in working with multicultural teams, managing multiple priorities, and maintaining professional relationships with clients and stakeholders.
Patient, adaptable, organized, and committed to delivering excellent customer experiences. Seeking a Customer Service Representative or Customer Care position in a customer-focused organization.
Experience
Client Support & Business Coordination - CIBC
(2024-01)
- Work closely with business stakeholders and users to understand their requirements, concerns, and application-related issues.
- Investigate reported problems and coordinate with relevant teams to provide timely resolutions.
- Communicate professionally with business users and technical teams to ensure smooth service delivery.
- Provide updates on ongoing issues, enhancements, and resolution progress.
- Handle multiple requests and priorities while maintaining quality and meeting deadlines.
- Assist team members and business users with application-related questions and concerns.
- Coordinate with onsite and offshore teams to ensure effective communication and issue resolution.
- Support daily business operations and help minimize disruptions to users.
Client Support - Sears International – TCS India
(2013-05 - 2018-07)
- Worked with clients and business teams to understand their requirements and resolve reported concerns.
- Handled client-reported order and application functionality issues.
- Investigated problems and coordinated with relevant team members to provide effective solutions.
- Communicated project progress, issue status, and updates to supervisors and stakeholders.
- Assisted in resolving customer-related application concerns and improving service functionality.
- Managed daily responsibilities and collaborated with team members to meet business expectations.
- Maintained professional relationships with clients and colleagues.
Business Application Support - Walgreens Retail Pharmacy – TCS India
(2012-12 - 2013-04)
- Supported business applications used in pharmacy-related operations.
- Assisted with investigating application issues and coordinating their resolution.
- Worked with team members to ensure smooth daily operations.
- Monitored assigned activities and supported timely delivery of business requirements.
Customer Information Systems - Apple Inc. – TCS India
(2010-11 - 2012-10)
- Worked on a centralized customer and product information platform.
- Supported applications used by business teams to access customer and product information.
- Investigated application-related issues and coordinated with team members for resolution.
- Assisted users with information-related application functionality.
- Collaborated with international teams to support smooth business operations.
Education
Bachelor of Technology (B.Tech.) - Computer Science - Uttar Pradesh Technical University, India
