Resident Manager - Suite Jane Apartments - Toronto, ON
(2021-02)
- Implemented new processes for resident relations, resulting in improved customer satisfaction ratings.
Shift Supervisor - Paragon Security
(2019-10 - 2023-12)
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Held team members accountable during shift by effectively coaching to improve performance.
- Fostered an environment of collaboration, respect, and accountability among staff members.
Front Desk Concierge - ELITE CONCIERGE SERVICES - Toronto, Ontario
(2018-04 - 2019-12)
- Established record management systems to enhance accuracy and confidentiality of resident data and documentation
- Ability to multi-task.
- Deal with tact, diplomacy, and confidentiality.
- Keep building and grounds are safe, clean, and presentable.
- Respond to tenant questions, concerns, emergencies, complaints.
- Positive tenant relations & communications.
- Addressed lobbies, vestibules, laundry room, elevators, hallways & stairwells, which involved sweeping and mopping of all floors.
- Collect rents, distribute N4's N1's, N9's, Notices of Entry, general information
- Monitor building activities.
- Performed administrative tasks such as data entry, logging, etc.
- Completed Small/quick repairs until Contractors are acquired.
- Carry out the Monthly Fire alarm Check.
- Comply with health and safety practices, work instructions and procedures when working alone and with contractors.
- Enforce Corporate and City Compliance Policies.
- Superior Customer service, dealt with resident/ guest/ visitor complaints.
- Liaison direct maintenance personnel to immediate related duties.
- Trouble shoot and call in contractors, First Responders, Manage bookings of all sorts (amenities, elevators, parking, etc.
Front Desk Concierge - REGAL SECURITY INC - Toronto, ON
(2019-01 - 2019-06)
- Parley with homeless, lookout for intruders, identify urgent situations. Handled mail, parking ticketing with Toronto Parking Enforcement. Protect private property and residents etc.
- Prepared daily activity logs detailing interactions with guests throughout the day.
- Responded to emails and letters from customers in a professional manner.
- Maintained a clean and organized work environment, ensuring that all materials were readily available for visitors.
- Ensured compliance with safety regulations at all times during shift hours.
- Worked closely with other departments to provide quality customer service experience.
- Responsible for the afternoon shift Concierge Desk coordinating activities and much of the interactions between Customer Care, Property Management, New Residents, contractors, etc. monitoring.
- Protection of private property.
- Securing access, customer service, cctv monitoring.
- Maintained knowledge of local attractions, events, restaurants, stores.
- Provided directions or assistance when requested by guests.
- Performed data entry tasks accurately and efficiently while managing confidential information.
- Report , occurrence, incident writing.
Restaurant owner, 2 locations - Don Pepe/Tag Bistro - Cuenca, Azuay
(2010-04 - 2015-12)
- Coordinated with suppliers for ordering necessary items
- Created and beverage options for customers.
- Maintained financial records, including budgeting, forecasting and payroll management.
- Ensured compliance with local health department regulations related to food safety and cleanliness.
- Organized promotional events to increase patronage and revenue.
- Assisted in developing marketing strategies for the bar such as social media campaigns or special events.
- Successfully developed and sold the businesses.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Built and maintained strong relationships at all levels of the organization.
- Scheduled deliveries with service vendors or product suppliers.
- Invested in employees, using training to keep them at the top of their game.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
Property Overseer - Family Business - Cuenca, Azuay
(2006-01 - 2015-10)
- Demonstrated ability to manage and oversee multiple rental projects simultaneously.
