Senior Account Manager at Print Digital Solutions
Energetic and skilled sales specialist with management and team leadership experience. Blends a confident communications style with a demonstrated ease in earning trust across diverse audiences. Brings an extensive career of delivering targeted gains by initiating new business development.
In tune with customer needs as a priority for successful and profitable business operations. Able to create an aura of excitement around products and services with both sales teams and clientele. Conducts in-depth research to stay informed of emerging trends, and client needs.
Manages and motivates sales teams to strive for the highest levels of customer satisfaction, retention, and loyalty.
Senior Account Manager - Print Digital Solutions - Scarborough, Ontario
(2023-06)
Key Account Manager for established Print and Print Finishing Hardware Distributor in Scarborough, Ontario. Daily engagement with small business owners to customize strategic solutions to improve overall efficiencies and profitability. Extensive territory development calling primary on print shops to engage directly with small business owners.
Attended conferences and trade shows to promote a wide range of B2B products and solutions. Implemented and administered a new CRM application to replace antiquated spreadsheet sales management. Hardware equipment sales typically exceed $40,000, responsibilities include coordinating Bank Transfers and Lease Financing options.
Business Development Manager - NearZero Discovery Inc - Newmarket, Ontario
(2020-03 - 2023-01)
Responsible for pursuit and development of ongoing business opportunities related to Electronic Discovery throughout Canada and the United States. Specializing in Remote Outsourced Litigation Support for E-Discovery. Working closely with Law Firms, Government Agencies and Large Corporate Governance Teams to develop strategic, cost saving solutions to support ongoing Electronically Stored Information (ESI) projects.
Developed and supported critical business strategies in conjunction with the NZD Business Owner, including complex bid responses, and extensive use of marketing and CRM tools to generate viable sales leads. Attended conferences and trade shows to interact with both litigators and litigation support professionals. Hands-on management of CRM databases to initiate and support e-discovery contractual obligations.
Client Services Manager - Direct Link - Newmarket, Ontario
(2017-04 - 2020-01)
Responsible for developing new Client contract opportunities through multiple sources, including Trade Shows, Emails, LinkedIn, Rocketreach, Internal Reporting, and ongoing correspondence. Primarily engaged in soliciting unique Sales Data and insights to Food Manufacturers across Canada Selling $100K+ annual contracts to some of the largest food suppliers in North America, including Nestles, Kraft/Heinz, Unilever, Smuckers, Sofina and Mars. Key member of the Direct Link Client Management Team supporting existing clientele with regular and ongoing Analytical Presentations to top corporate Executives, Owners, Presidents, VP's and Directors.
Management of existing client base ensuring that contract renewals are properly scheduled, negotiated, and processed to retain aggressive revenue targets. Responsible for keeping meticulous notes of all client correspondence, from all sources, on-going. Booked over $325,000.00 in new business in 12 months with Direct Link, achieving full bonus for 2018 fiscal.
Improved the Direct Link Sales Prospecting Process by creating CYPY Pivot tables from Food Distribution data, offering insight into growth, share, and segmentation within specific food class
Program Specialist - Ontario Public Sector (SME) - Compugen Inc.
(2012-12 - 2017-02)
Key Strategic member of the Compugen MPS Team responsible for ongoing process development as related to contract management with the Government of Ontario and Corporate accounts. Hands on management of multiple databases to initiate and support MPS contractual obligations within Compugen Inc. Tasked with troubleshooting Inside Sales issues by assuming a dual Sales / Contract Management role for 12 months to better understand issues affecting downstream conflicts within Compugen's JD Edwards, Emerge and E-Automate databases.
Helped to dramatically improve process inefficiencies within the Compugen Sales and MPS Teams. Gained knowledge of multiple data processes leading to a Compugen (SME) - Subject Matter Expert designation.
Regional Sales Manager (Central Canada) - Densigraphix Kopi - Mississauga, Ontario
(2008-06 - 2012-09)
Managed 3 top-performing Inside sales representatives (including my own quota carrying accounts) for all regions west of Quebec (excluding B.C.). Responsible for the ongoing operation of a 20,000 sq. ft. distribution center and support staff. Regular meetings with aftermarket business owners and C-Level contacts to develop and expand product offerings and negotiate pricing strategies; cross-selling products and services to the dealer network for various OEM vendors.
Established budgets, sales targets, quotas and compensation for the entire sales team. Customized a Business Objects application called Crystal Xcelsius to create visual representations of regional territories. Enhancing visibility into overall trends, uncovering new opportunities and securing existing relationships; Powerful sales tools development to assist sales team in achieving retention and targeted sales quotas.
Director of Technology Sales (Central Canada) - Grand & Toy - Toronto, Ontario
(2006-12 - 2008-04)
Led a team of 10 technical sales representatives to achieve more than $60 million in annual revenues. Established budgets and quotas while working with DSM's to set targets and compensation for embedded teams of sales specialists. Revered as a SME in developing a Managed Print Strategy for Grand & Toy.
Regional Director of Sales - Tecknolaser - Toronto, Ontario
(2001-09 - 2006-11)
Managed and directed B2B inside sales representatives in the Toronto branch office, accountable for $5 million in annual revenues (including my own quota carrying accounts), from the Ontario and Western Canada Divisions for one of the largest manufacturers in Canada. Introduced online applications and CRM systems to drive sales productivity; adopted Salesforce and Constant Contact, online marketing tools for communicating with clients to maximize the company's reach to both existing and new clientele.
BSc (Technology) - Chemical Engineering - University of Western Ontario & Ryerson University