J P
Senior Account Manager at Print Digital Solutions
About
Energetic and skilled sales specialist with management and team leadership experience. Blends a confident communications style with a demonstrated ease in earning trust across diverse audiences. Brings an extensive career of delivering targeted gains by initiating new business development.
In tune with customer needs as a priority for successful and profitable business operations. Able to create an aura of excitement around products and services with both sales teams and clientele. Conducts in-depth research to stay informed of emerging trends, and client needs.
Manages and motivates sales teams to strive for the highest levels of customer satisfaction, retention, and loyalty.
Experience
Senior Account Manager - Print Digital Solutions - Scarborough, Ontario
(2023-06)
Key Account Manager for established Print and Print Finishing Hardware Distributor in Scarborough, Ontario. Daily engagement with small business owners to customize strategic solutions to improve overall efficiencies and profitability. Extensive territory development calling primary on print shops to engage directly with small business owners.
Attended conferences and trade shows to promote a wide range of B2B products and solutions. Implemented and administered a new CRM application to replace antiquated spreadsheet sales management. Hardware equipment sales typically exceed $40,000, responsibilities include coordinating Bank Transfers and Lease Financing options.
- Achieved $120,000 in monthly sales (net new business) within the first 6 months, achieving "Rock Star" status
- Continue to develop profitable, high margin hardware opportunities for my employer throughout Canada and the United States
Business Development Manager - NearZero Discovery Inc - Newmarket, Ontario
(2020-03 - 2023-01)
Responsible for pursuit and development of ongoing business opportunities related to Electronic Discovery throughout Canada and the United States. Specializing in Remote Outsourced Litigation Support for E-Discovery. Working closely with Law Firms, Government Agencies and Large Corporate Governance Teams to develop strategic, cost saving solutions to support ongoing Electronically Stored Information (ESI) projects.
Developed and supported critical business strategies in conjunction with the NZD Business Owner, including complex bid responses, and extensive use of marketing and CRM tools to generate viable sales leads. Attended conferences and trade shows to interact with both litigators and litigation support professionals. Hands-on management of CRM databases to initiate and support e-discovery contractual obligations.
- Developed and secured over $100,000 in net new business during the first 6 to 12 month with NZD
- "As we have been winning new opportunities, John seeks to ensure that our new clients are receiving superior service for their projects. His follow up and support of the internal team is exceptional; he continually looks to KPIs we can develop and track to monitor our ongoing sales efforts."
Client Services Manager - Direct Link - Newmarket, Ontario
(2017-04 - 2020-01)
Responsible for developing new Client contract opportunities through multiple sources, including Trade Shows, Emails, LinkedIn, Rocketreach, Internal Reporting, and ongoing correspondence. Primarily engaged in soliciting unique Sales Data and insights to Food Manufacturers across Canada Selling $100K+ annual contracts to some of the largest food suppliers in North America, including Nestles, Kraft/Heinz, Unilever, Smuckers, Sofina and Mars. Key member of the Direct Link Client Management Team supporting existing clientele with regular and ongoing Analytical Presentations to top corporate Executives, Owners, Presidents, VP's and Directors.
Management of existing client base ensuring that contract renewals are properly scheduled, negotiated, and processed to retain aggressive revenue targets. Responsible for keeping meticulous notes of all client correspondence, from all sources, on-going. Booked over $325,000.00 in new business in 12 months with Direct Link, achieving full bonus for 2018 fiscal.
Improved the Direct Link Sales Prospecting Process by creating CYPY Pivot tables from Food Distribution data, offering insight into growth, share, and segmentation within specific food class
- Typically conducted 2 presentations per week, either in client boardrooms, or via WebEx. Presentations are either detailed analytic presentations on Distributor Sales Data, or presentations to prospective clients outlining Direct Link's unique insights into Canadian Food Service distribution.
- Retained, renewed, and won several significant contracts, specifically with the Mars Corporation, who had recently downsized a key point of contact. Conveyed to the Food Service Director, (who was previously unaware of Direct Link) the absolute value of our insights and reporting, effectively securing $180,000 in new business. Also, co-contributed on securing a $750,000 3yr contract with Nestles.
Program Specialist - Ontario Public Sector (SME) - Compugen Inc.
- Richmond Hill, Ontario
(2012-12 - 2017-02)
Key Strategic member of the Compugen MPS Team responsible for ongoing process development as related to contract management with the Government of Ontario and Corporate accounts. Hands on management of multiple databases to initiate and support MPS contractual obligations within Compugen Inc. Tasked with troubleshooting Inside Sales issues by assuming a dual Sales / Contract Management role for 12 months to better understand issues affecting downstream conflicts within Compugen's JD Edwards, Emerge and E-Automate databases.
Helped to dramatically improve process inefficiencies within the Compugen Sales and MPS Teams. Gained knowledge of multiple data processes leading to a Compugen (SME) - Subject Matter Expert designation.
- Recognized as a valued member of the MPS team during a 2016 performance review.
- "I would like to nominate John Purvis for an Encore 2 award for his diligent and successful work in improving the Inside Sales workflow as related to Managed Print contracts"
Regional Sales Manager (Central Canada) - Densigraphix Kopi - Mississauga, Ontario
(2008-06 - 2012-09)
Managed 3 top-performing Inside sales representatives (including my own quota carrying accounts) for all regions west of Quebec (excluding B.C.). Responsible for the ongoing operation of a 20,000 sq. ft. distribution center and support staff. Regular meetings with aftermarket business owners and C-Level contacts to develop and expand product offerings and negotiate pricing strategies; cross-selling products and services to the dealer network for various OEM vendors.
Established budgets, sales targets, quotas and compensation for the entire sales team. Customized a Business Objects application called Crystal Xcelsius to create visual representations of regional territories. Enhancing visibility into overall trends, uncovering new opportunities and securing existing relationships; Powerful sales tools development to assist sales team in achieving retention and targeted sales quotas.
- Uncovered and re-established business relationships with former client resulting in more than $500,000 in new business within the first year; pinpointed failures in previous business relationship, offered solutions and re-established rapport with key clientele
Director of Technology Sales (Central Canada) - Grand & Toy - Toronto, Ontario
(2006-12 - 2008-04)
Led a team of 10 technical sales representatives to achieve more than $60 million in annual revenues. Established budgets and quotas while working with DSM's to set targets and compensation for embedded teams of sales specialists. Revered as a SME in developing a Managed Print Strategy for Grand & Toy.
- Directed strategy to embed technical specialists within each generalist sales team to provide expert support of technical sales opportunities
- Created tools for technical specialists allowing them to gain visibility into their existing business and uncover previously unrecognized opportunities
Regional Director of Sales - Tecknolaser - Toronto, Ontario
(2001-09 - 2006-11)
Managed and directed B2B inside sales representatives in the Toronto branch office, accountable for $5 million in annual revenues (including my own quota carrying accounts), from the Ontario and Western Canada Divisions for one of the largest manufacturers in Canada. Introduced online applications and CRM systems to drive sales productivity; adopted Salesforce and Constant Contact, online marketing tools for communicating with clients to maximize the company's reach to both existing and new clientele.
- Identified low levels of client retention within the first 6 months and utilized newly adopted CRM systems to increase communication with clients and prospects to gain loyalty and enhanced market visibility. Effective utilization of Spin Selling techniques.
- Introduced and implemented effective MPS strategies into a number of corporate accounts, such as FinanciaLinx and Radian Corp.
- Conducted MPS training in Baltimore, Md. for a network of equipment dealers from throughout the U.S.
- Acquired new clientele to achieve 24% growth in the first 8 months
Education
BSc (Technology) - Chemical Engineering - University of Western Ontario & Ryerson University