Jaclyn Harris

15 years + customer service 15 years + sales Budtender License

Sales Representative - Marks Works Wearhouse - Smiths Falls, ON

(2024-05 - 2026-05)

• Implemented effective sales strategies that resulted in a 50% increase in overall revenue
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Performed opening/closing duties including counting money in the register before/after shifts
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Cashier/Customer Service - Giant Tiger - Smiths Falls, ON

(2020-11 - 2023-10)

• Greet customers
• Directed customers to the product they were looking for
• Scan items
• Cash out customers with debit credit or cash
• Stalk and replenish shelves
• Worked at the customer service desk handling returns and exchanges
• Answered phones and directed them to the right departments
• Dealt with tobacco and lotto

Curtosey Asscociate - Walmart - Smiths Falls, ON

(2019-06 - 2020-10)

• Answer multiple phone lines.
• Make pages and transfer calls the right department.
• Take returns and exchanges for customer's
• Close and count money on tills.
• Deal with western union for customer's sending and receiving money transactions.

Highschool (OSSD) - TR Ledger (2024-08 - 2025-06)