Amanda Duplisea

Customer service and hospitality professional with 20+ years of experience working with the public, including nearly 12 years at Tincap Restaurant, one of Brockville's best-known and busiest diners. Extensive experience in high-volume service, cash handling, food preparation, restaurant opening and closing, inventory, customer relations, staff training, and working independently in fast-paced environments. Additional experience spans tourism, administration, sales, client service, social media, marketing, and community engagement.

Adaptable and quick to learn, with a strong work ethic and a genuine enjoyment of hospitality environments. Comfortable working independently or as part of a team and open to cross-training across multiple roles, including customer service, food preparation, sandwich/salad and soup production, and bakery operations.

Legal Administrative Assistant at Private Law Office (2019-01 – Present)

Provide administrative support including professional correspondence, document preparation, file organization, data entry, and general office coordination. Work independently and manage competing priorities with minimal supervision.

Server at Tincap Restaurant (2011-01 – 2022-12)

Provided friendly, efficient service in a busy, high-volume diner, frequently working independently or with only one other server.

• Managed customer service from greeting through payment, including menu questions, recommendations, special requests, dietary needs, and issue resolution.
• Regularly handled opening and closing operations, including restaurant preparation, cash handling, cleaning, restocking, and ensuring the restaurant was ready for service.
• Trained new staff and assisted with maintaining efficient day-to-day operations.
• Communicated closely with kitchen staff regarding customer requests, allergies, dietary requirements, and special orders.
• Maintained a clean, organized, and welcoming dining environment throughout each shift.
• Assisted with the development and management of the restaurant's social media presence.

Bartender / Server at Smugglers Glen Golf Course & Resort (2016-01 – 2018-12)

Provided customer service in a fast-paced restaurant golf course and resort environment, often working alone and/or with minimal supervision.

• Performed restaurant and cash opening and closing procedures.
• Assisted with food preparation and catering setup/take-down for both plated and buffet-style events.
• Followed safe food-handling, sanitation, and cleanliness standards.
• Maintained restaurant cleanliness, including dishes, dishwasher operation, silverware, cleaning, and sanitation.
• Assisted with inventory management and monitored product requirements according to seasonal demand.

Server / Supervisor at Tata's Pizzeria (2007-01 – 2011-12)

First server hired at the Brockville location; promoted to Supervisor and assisted with menu creation, design, and editing. Regularly worked independently as the sole server on shift.

• Managed opening and closing procedures, cash handling, food preparation, restocking, and general restaurant operations, including hiring and training new staff.
• Communicated customer allergies, dietary requirements, and special requests to kitchen staff.
• Provided attentive table service and regularly monitored guest satisfaction.
• Maintained cleanliness, organization, and appropriate food-handling practices.

Tourism Coordinator at Downtown Brockville Improvement Area (DBIA) (2016-01 – 2016-12)

Responded to tourism and business inquiries by phone, email, and in person.

• Developed relationships with local tourism partners and maintained information using Salesforce CRM.
• Created promotional materials using Canva and assisted with surveys, email marketing, social media, community promotion, and coordinating fundraisers in the community.
• Completed social media development training and met with all of Brockville's tourist attractions while creating marketing materials for annual bus tours.

Customer Experience Associate at TD Bank (2019-01 – 2021-12)

Provided professional customer service and processed financial transactions accurately in accordance with established procedures.

• Identified customer needs and provided appropriate assistance and solutions.
• Maintained accuracy, confidentiality, and professionalism in a high-volume environment.

Pharmacy Home Health Care Assistant at Pharmasave (2021-01 – 2021-12)

Assisted customers with mobility and healthcare equipment, including quotes, orders, payments, and required documentation.

• Maintained inventory and ordered supplies as needed.
• Completed accurate data entry and maintained customer information using pharmacy/CRM systems.

Certificate in Office Administration – Algonquin College

Registered in Early Childhood Education – St. Lawrence College

Diploma in Child & Youth Care – St. Lawrence College