John Vic

Motivated Entry-Level Sales Representative with 2+ years in customer service and retail. Expert in building rapport, consultative selling, and exceeding customer expectations. Highly organized, CRM-proficient, and eager to drive growth in Sudbury market.

Sales Associate / Customer Service Rep - Retail & Service Sector - Greater Sudbury, ON

(2023)

• Provided tailored product recommendations and upselling to increase sales
• Handled 60+ customer inquiries daily with professional, friendly service
• Generated and followed up on leads weekly, converting to paying customers
• Trained new staff on POS system and sales closing scripts
• Maintained accurate CRM records and reduced data entry errors

Customer Support Rep (Remote) - Freelance / Contract - Ontario (Remote)

(2022-06 - 2022-12)

• Resolved client issues on first contact via email and chat support
• Managed data entry, order tracking, and scheduling with Sheets & CRM
• Built strong client relationships, earned repeat business referrals

Volunteer - Community Outreach Coordinator - Sudbury Community Group - Sudbury

(2021 - 2022)

• Organized community events for 100+ attendees
• Developed persuasion and outreach skills via sponsorship asks

High School Diploma - Greater Sudbury, ON (2022)