Jacqueline Best
Customer Experience | Inside Sales | Entertainment | Business Development | Team Leadership
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About
Results-driven Canadian business and entertainment executive with experience across the Canadian and U.S. entertainment industries, spanning customer service, sales, business development, operations, team leadership, communications and strategic partnerships. Experienced in building relationships with artists, entertainment professionals, business partners, clients and stakeholders across North American markets. Brings a unique combination of entertainment-industry experience, entrepreneurial leadership, customer experience, sales strategy, relationship management and operational leadership.
Known for strong communication, relationship building and the ability to thrive in fast-paced, highly competitive environments. Relocating to Calgary on December 1, 2026, and seeking an opportunity to bring entertainment-industry background, leadership experience and customer-focused sales approach to a leading Calgary sports and entertainment organization.
Experience
CO-FOUNDER & CEO at CryptoSonic Technology & Music Group (Present)
Lead the strategic development of an entertainment-focused company operating within the broader Canadian and U.S. entertainment and music ecosystem.
- Build and maintain relationships with artists, managers, entertainment professionals, business partners and prospective clients.
- Develop business opportunities through relationship-based sales, strategic partnerships and industry networking.
- Lead brand development, communications, customer engagement and business-growth initiatives.
- Mentor and support artists and emerging talent while helping them strengthen their professional positioning, branding and business opportunities.
- Develop innovative approaches to monetization, partnerships and customer/member engagement.
- Coordinate multiple projects and relationships while operating in a fast-moving entertainment environment.
FOUNDER / ENTREPRENEUR at Predominant Studios & Independent Business Ventures
Developed and managed entrepreneurial ventures requiring hands-on responsibility for customer relationships, sales, marketing, operations and business development.
- Built relationships with clients, partners, vendors and stakeholders across Canadian and U.S. business and entertainment networks.
- Created and executed business strategies designed to increase visibility, engagement and revenue opportunities.
- Managed negotiations, communications, scheduling, project priorities and external relationships.
- Developed marketing and promotional initiatives to attract customers and business opportunities.
- Maintained a high level of professionalism while resolving customer and stakeholder concerns; managed multiple projects, deadlines and relationships simultaneously.
ENVIRONMENTAL DEPARTMENT MANAGER at Healthcare / Hospital Environment
Managed departmental operations supporting approximately 40 employees in a complex healthcare environment.
- Oversaw service delivery across approximately 352 patient and service rooms.
- Led employees in a unionized workplace while maintaining operational standards, accountability and service quality.
- Coordinated staffing, scheduling, priorities and departmental requirements in a high-pressure environment.
- Addressed customer and service concerns quickly and professionally.
- Provided leadership, coaching and direction to employees while maintaining a positive and accountable workplace culture; worked collaboratively with multiple departments and stakeholders to ensure service continuity.
NORTH AMERICAN ENTERTAINMENT EXPERIENCE at Canadian & U.S. Music and Entertainment Industry
Professional experience developing relationships and business opportunities within the Canadian and U.S. entertainment industries.
- Experience communicating with artists, music professionals, managers, entrepreneurs, potential partners and other entertainment stakeholders.
- Familiarity with the relationship-driven nature of entertainment, including artist development, branding, partnerships, promotions and audience engagement.
- Strong understanding of how customer experience, brand loyalty, relationships and revenue generation intersect within entertainment.
- Comfortable communicating with diverse personalities, senior stakeholders and prospective clients; passionate about creating experiences that build lasting relationships and customer loyalty.
Education
Advanced Business Management – Sprott Shaw Community College Master of Arts in Environment – Royal Roads University - courses
