Malkeet Gill

Results-driven service professional with 7+ years delivering exceptional customer experiences across retail, food service, and communications. Skilled in conflict resolution, upselling, and team supervision in high-volume environments.

Customer Service Consultant - Rogers Communications

(2023-05 - 2023-08)

• Resolved complex customer concerns at Rogers Communications, consistently achieving high satisfaction scores
• Processed orders and managed point-of-sale transactions with accuracy and efficiency
• Upsold products and service plans by matching customer needs to the right solutions

Food Service Supervisor - A&W Restaurant

(2018-01 - 2021-02)

• Supervised and coordinated daily operations for food service staff in a high-volume A&W location
• Trained team members on customer service standards, food safety, and sanitation compliance
• Drove service efficiency improvements and resolved escalated customer issues to maintain satisfaction

Receptionist - Supreme Products Ltd

(2017-09 - 2017-12)

• Managed multi-line phone system and email inquiries, directing clients to appropriate departments
• Delivered professional front-desk support including scheduling, supply management, and administrative tasks
• Maintained confidentiality of sensitive customer and company information at all times

Travel Agent - Uppal travels

(2017-03 - 2017-08)

• Coordinated travel bookings, visa applications, and documentation for clients at Uppal Travels

Customer Service Representative - Tim Hortons

(2016-05 - 2017-01)

• Delivered fast-paced customer service, POS transactions, and upselling at Tim Hortons

Diploma - Tourism Management - Humber College - Toronto, ON (2017-04)

Bachelor of Commerce - Commerce - Guru Nanak Khalsa College - Mumbai, Maharashtra (2013-06)