Office Administrator - Client Services - BERG ACCESS & MOBILITY - Kingston, Ontario
(2026-05)
- Serve as the first point of contact for clients seeking mobility and accessibility solutions.
- Coordinate appointments, schedules, and administrative processes.
- Maintain accurate client records and process documentation.
- Communicate with clients, caregivers, healthcare professionals, and suppliers.
- Assist customers in accessing equipment that supports independence.
- Process invoices, payments, and administrative records with accuracy.
- Coordinate multiple priorities while providing compassionate customer service.
Receptionist / Office Administration - KENWORTH ONTARIO - Kingston, Ontario
(2023-02 - 2024-12)
- Manage calls to enhance communication and client satisfaction.
- Process payments for precise financial updates and account balancing.
- Perform bank deposits to maintain financial integrity.
- Processed payments with precision, supporting timely account updates and contributing to overall financial accuracy.
- Coordinated supply orders and managed inventory, fostering a productive environment that ensured uninterrupted office operations.
- Organized filing systems across departments, significantly improving document retrieval times and enhancing operational efficiency.
Front Desk Receptionist - COMFORT INN - Napanee, Ontario
(2020-01 - 2023-12)
- Processed payments and handled financial transactions.
- Responded to public inquiries in person and by phone.
- Maintained organized records and supported accurate data entry for operational needs
- Coordinated office supplies and inventory, ensuring smooth day-to-day operations
- Managed high-volume customer interactions while maintaining a calm and professional approach
Front Desk Reception - HOLIDAY INN WATERFRONT - Kingston, Ontario
(2019-01 - 2020-12)
- Delivered client-focused reception services, acting as a primary point of contact for client inquiries and support
- Managed client check-ins, reservations, and information systems (Opera), ensuring accuracy and efficiency
- Conducted audits and maintained accurate documentation.
- Handled customer payments and billing processes with accuracy.
- Maintained detailed records and performed audits to ensure data accuracy
Travel Consultant - Travel Industry - Ottawa, Nepean & Kingston, ON
(1996-01 - 2003-12)
- Consulted with clients to plan and book leisure and corporate travel, tailoring recommendations to preferences, budgets, and needs
- Recommended destinations, accommodations, and travel packages, supporting client decision-making
- Utilized booking systems including Sabre and Apollo to manage reservations and itineraries
- Built strong client relationships, encouraging repeat business and positive travel experiences
- Managed multiple client files simultaneously, ensuring accuracy and attention to detail
- Handled changes, cancellations, and travel disruptions with professionalism and efficiency
