Nicole Marklew

Client-focused professional with 5+ years of recent experience in customer service, reception and administrative coordination, complemented by 6 years of previous travel industry experience. Strong background in hospitality, travel booking and client relations, with experience using Sabre, Apollo and Opera in fast-paced environments. Enthusiastic about returning to the travel industry and helping clients create memorable travel experiences.

Office Administrator - Client Services - BERG ACCESS & MOBILITY - Kingston, Ontario

(2026-05)

• Serve as the first point of contact for clients seeking mobility and accessibility solutions.
• Coordinate appointments, schedules, and administrative processes.
• Maintain accurate client records and process documentation.
• Communicate with clients, caregivers, healthcare professionals, and suppliers.
• Assist customers in accessing equipment that supports independence.
• Process invoices, payments, and administrative records with accuracy.
• Coordinate multiple priorities while providing compassionate customer service.

Receptionist / Office Administration - KENWORTH ONTARIO - Kingston, Ontario

(2023-02 - 2024-12)

• Manage calls to enhance communication and client satisfaction.
• Process payments for precise financial updates and account balancing.
• Perform bank deposits to maintain financial integrity.
• Processed payments with precision, supporting timely account updates and contributing to overall financial accuracy.
• Coordinated supply orders and managed inventory, fostering a productive environment that ensured uninterrupted office operations.
• Organized filing systems across departments, significantly improving document retrieval times and enhancing operational efficiency.

Front Desk Receptionist - COMFORT INN - Napanee, Ontario

(2020-01 - 2023-12)

• Processed payments and handled financial transactions.
• Responded to public inquiries in person and by phone.
• Maintained organized records and supported accurate data entry for operational needs
• Coordinated office supplies and inventory, ensuring smooth day-to-day operations
• Managed high-volume customer interactions while maintaining a calm and professional approach

Front Desk Reception - HOLIDAY INN WATERFRONT - Kingston, Ontario

(2019-01 - 2020-12)

• Delivered client-focused reception services, acting as a primary point of contact for client inquiries and support
• Managed client check-ins, reservations, and information systems (Opera), ensuring accuracy and efficiency
• Conducted audits and maintained accurate documentation.
• Handled customer payments and billing processes with accuracy.
• Maintained detailed records and performed audits to ensure data accuracy

Travel Consultant - Travel Industry - Ottawa, Nepean & Kingston, ON

(1996-01 - 2003-12)

• Consulted with clients to plan and book leisure and corporate travel, tailoring recommendations to preferences, budgets, and needs
• Recommended destinations, accommodations, and travel packages, supporting client decision-making
• Utilized booking systems including Sabre and Apollo to manage reservations and itineraries
• Built strong client relationships, encouraging repeat business and positive travel experiences
• Managed multiple client files simultaneously, ensuring accuracy and attention to detail
• Handled changes, cancellations, and travel disruptions with professionalism and efficiency

Secondary School Diploma - Sir John A. MacDonald High School

Travel Diploma - Travel

Nursing Unit Clerk - Healthcare

Certificate - Medical Terminology

Certificate - Communication in Medical Setting

Certificate - Simple Accounting

Certificate - Microsoft Office