James Savino

Senior IT Manager with 20+ years of experience leading infrastructure, Microsoft 365, security, and service desk operations. Hands-on leader skilled in modernizing legacy environments, improving reliability, and delivering high-quality IT services. Known for building strong teams and driving measurable operational improvements.

Maksteel Holdings — IT Manager

Feb 2025 – Apr 2025

• Documented and stabilized enterprise infrastructure and vendor landscape
• Designed Microsoft 365 tenant migration and data residency solution
• Evaluated server lifecycle, patching, and licensing compliance
• Built Windows 11 migration plan with hardware assessments
• Implemented ITSM platform and improved issue tracking
• Reduced vendor costs by $2,000+ per month

Apr 2018 – Sept 2024

• Built and led enterprise service desk and asset management operations
• Administered Microsoft 365 services including Exchange, Teams, SharePoint, Intune, and Purview
• Designed ITIL-aligned service desk workflows reducing ticket backlog by 72%
• Created Power BI reports to track service performance
• Supported acquisition onboarding and user migrations
• Led incident response activities including device wipes and eDiscovery

Jul 2017 – Apr 2018

• Modernized network and server infrastructure
• Migrated email and collaboration services to Microsoft 365
• Implemented cloud backup and VoIP solutions
• Developed service desk procedures and KPIs
• Delivered end-user and service desk training

Apr 2008 – Jul 2017

• Led daily IT operations and infrastructure reliability
• Implemented ITIL service desk processes
• Managed backups, DR, VPN, and hosted services
• Negotiated vendor contracts and managed providers

Diploma – Microcomputer Administration

ITIL v3 Foundation & Intermediate

Fortinet Certified Associate in Cybersecurity

Introduction to Microsoft 365 and AI Administration