Jasmine Sandhu

Results-driven business administration and marketing professional with extensive experience in billing, logistics, retail, and manufacturing industries. Skilled in customer service, team leadership, project coordination, and administrative management. Proven ability to improve efficiency, enhance customer satisfaction, and support business growth.

Billing & Brokerage Specialist - CDS Group of Companies - Richmond, BC

(2023-02)

• Process and manage high-volume invoices, ensuring accuracy and compliance with financial policies.
• Monitor and reconcile accounts, proactively identifying and resolving billing discrepancies.
• Liaise with clients and internal teams to address account inquiries, providing timely resolutions to enhance customer satisfaction.
• Maintain precise records of outstanding balances, payments, and account adjustments.
• Generate detailed financial reports to assist in forecasting, budgeting, and performance analysis.
• Securely handle sensitive client data, maintaining confidentiality and regulatory compliance.
• Collaborate with the brokerage team to streamline operations, improve billing efficiency, and reduce processing errors.
• Assist in developing billing best practices and process improvements, contributing to workflow automation and efficiency.

Office Administrator/Manager - LifeTec Construction Group - Surrey, BC

(2022-06 - 2023-02)

• Managed administrative functions, including correspondence between management, project teams, and accounting.
• Prepared invoices, purchase orders, and financial reports to support project costing.
• Coordinated employee schedules, supplier negotiations, and service contracts.

Outbound Billing Clerk - Clark Freightways - Coquitlam, BC

(2021-06 - 2022-05)

• Verified pricing accuracy and matched purchase orders with bills of lading.
• Maintained customer invoicing, processed credit card payments, and updated account records.
• Organized and delivered company mail, ensuring efficient workflow.

Supervisor - Tim Hortons - New Westminster, BC

(2018-11 - 2021-12)

• Led a team in a fast-paced environment, increasing sales by 10% monthly through strategic upselling.
• Trained new team members and optimized workflows to enhance efficiency.
• Managed customer relations, ensuring high satisfaction and repeat business.

Banquet Server - Fairmont Hotels & Resorts - Vancouver, BC

(2019-01 - 2020-09)

• Delivered exceptional dining service in a high-end hospitality setting.
• Trained new staff to uphold service quality and efficiency.

Retail Roles (Cashier, Greeter, Sales Floor Associate) - Walmart - Royal City Centre, New Westminster, BC

(2017-10 - 2018-11)

• Provided excellent customer service, increasing satisfaction ratings.
• Assisted with product selection, inventory management, and store organization.

IELTS Tutor - British Academy - Punjab

Community Development Worker - Punjab

Tutor (English & Sociology) - SSD Girls College - Punjab

Event Organizer - GCAM College - Punjab

Post-Degree Diploma - Business Administration - Langara College

Bachelor's Degree - Sociology & English Honors - GCAM College