Jay Surti

Delivers tailored General and Business English instruction to executives and professionals, focusing on improving communication and presentation skills. Successfully manages all aspects of client relationships and class delivery in a remote setting, demonstrating strong organizational habits and adaptability for remote work.

Private Language Teacher at Self-employed (2022-12 – 2025-12)

• Delivers tailored General and Business English instruction to executives and professionals, focusing on improving communication and presentation skills.
• Successfully manages all aspects of client relationships and class delivery in a remote setting, demonstrating strong organizational habits and adaptability for remote work.

Customer and Support Specialist / Admissions Officer at The Intern Group (2020-01 – 2021-05)

• Provided comprehensive customer support to applicants throughout the entire application process for global internships, demonstrating a solid understanding of service excellence in a travel-related context.
• Directly assisted the sales team by generating leads and providing critical support during peak periods.
• Served as the primary contact for challenging client interactions, including refund requests, showcasing strong problem-solving skills and an ability to manage frustrated clients effectively.

Teacher at Grants English (2017-10 – 2022-12)

• Taught General and Business English to executives and professionals, enhancing their language and presentation abilities.

Teacher at Vancouver International College (2013-07 – 2016-05)

• Designed and delivered specialized English courses, including TOEFL preparation and debate classes, showcasing strong communication and analytical skills.
• Assisted international students in their transition to living in Vancouver, demonstrating empathy and a commitment to helping others navigate new experiences.
• Collaborated with the activities coordinator to plan and execute student trips and activities, promoting student life and gaining indirect experience with travel-related logistics.

Teacher at Wall Street Institute (2011-07 – 2013-04)

• Provided structured and specific feedback in small classes and facilitated large social club classes (50+ participants) to encourage practical language use.

Teacher at YBM English One to One (2010-07 – 2011-07)

• Taught 1-to-1 classes tailored specifically to students' needs, highlighting client-centric service and responsiveness.

Teacher at Pagoda Academy (2008-06 – 2009-06)

• Led intensive programs focused on academic English and conversation classes for adult learners.

Data Entry and Bill of Lading and Commercial Document Broker at ViaSafe (2005-07 – 2006-09)

• Analyzed documents to obtain essential information for data entry
• Entered data in a timely manner ensuring clearance of customs of various goods
• Communicated with various customs brokers to push through document clearances

Bachelor of Commerce in Economics and Management Science – Toronto Metropolitan University

Diploma in Business Administration, Marketing – Algonquin College

Semester on Exchange – Jönköping International Business School